I was changing channels and the the box went dead...no lights and the tv said no signal. This happened several weeks ago when the power returned from an outage but corrected itself quickly...this time not so.

I turned off and on the box several times and then all the lights on the front came on...nothing would respond to the remote or by manual usage. I turned the power off for a period of time...to cool down the box..it is not in an enclosed space.

After an extended period of time, I turned the power on to the box again...all the lights come on and nothing will respond nor give a signal to the tv.

My Thai wife tried calling them to no avail..a message kept saying they are busy with other customers for over an hour.

Anyone have any experience with this?

I had the box die a couple of years ago. Took it to the local True shop(UBC shop at the time) and exchanged it for another one. I rent the equipment so no hassles when things go haywire.

Thanks, My wife finally got through on the phone...the man said he would send someone out tomorrow to replace the box. We live in Huay Yai, south of Pattaya, and one time before we spent an entire day waiting for the UBC man to appear..he came...the next day. This will be the third box in four years...My wife will take the box in in the morning and get a new one.

I get so frustrated with this company...maybe I am just a whining farang; but, I think, if we pay money we should get a product that works. Is there any viable alternative for someone living outside of town and no cable tv out here.....

Mine died last week and they brought a new one which isn't nearly as good!

There's no English language menu option for the on screen menus and I can't rearrange the channels and there isn't a choice of how to display the program guide.

Ah well, I'm moving soon so I'll cancel and won't get it at the new place

Yeah, I've got one of them as well. Used to have a great box that you could do everything on but when it died I ended up with the old crap style as a replacement. Asked for the same as I had before ........... No have! They really know how to look after their customers.

Its really interesting reading to hear the few dozen or so people that have nothing to say that's in any way "good" about UBC True. Almost every time there is a post about Sat TV the words UBC or True come up and almost always it's negative.

I have subscribed to True for almost 4 years now. Does it provide the content that is perfect for me? No! But from a perspective of does the company provide me with what they say? And give me service? I have to answer yes every time. I always get responses in a timely manner to my questions. I always get my issues resolved but in 4 years I have had very few problems. I pay annually for the Gold pack. No billing issues. I get the magazine for what its worth every month. When I moved provinces, moving my system was no problem.

True gives me the service I would expect anywhere. The content of the programming is good enough. I can't speak, read or write Thai so watching Thai TV is out of the question. I live where there is no cable choice. I will not pirate a signal from anywhere and I have no desire to play the game of connecting computers and other devices to try to get more or better content.

I know there are many others out there that read this forum and most likely laugh at all the negative commenting regarding True (UBC). The satisfied people never bother to post here as they will get slammed by the naysayers so they figure why bother.

So for the OP, just get you're box replaced and if it fails again then replace it again. I took a few extra steps with my replacement to make sure it was well ventilated as the boxes seem to get very hot and this can't be good. I would not keep the box in an enclosed space.

longball53098 has had good luck with UBCTrue...I'm happy for him. My wife is off to town to get a new box...We will see what she brings back. I do not keep it in an enclosed space and have a moving fan that hit it when it is on.
I don't remember any poster who puts positive comments about UBCTrue being slammed by other posters...if they have been that was wrong. We should be able to put up comments about this company from both positive and negative experiences.

Anyway, thanks for the comments.