[gcrutcher]

Anyone have TOT Internet problems?

I have had no Internet for 3 hours now. A friend of mine in Chiang Rai called me and said they have no Internet either.

Anyone know what's going on?

[Farma]

TOT internet doesn't work in Sisaket since 8PM as well.

[Farma]

Just started working again at 2130.

This post has been edited by Farma: 2007-10-21 21:33

[Prasert]

TOT went down Thailand-wide short after 6PM and just came back on the grid.
TOT satellite is still down.


Seems like they f#cked up bigtime again. Wouldn't it be nice if they finally started employing farang employees with knowledge......

[ede0024]

Started working again at 21.34 in Samut Prakarn

[calibanjr.]

I'm still down in Chiang Mai. Using wonderful dial-up. Hope I get my ADSL up before the Pats game at midnight or the Sox at 7 a.m.

[Farma]

I spoke too soon. It's working ever so slow in Sisaket.

[george]

TOT Ipstar still down since around 6pm.

[calibanjr.]

I just went up in Chiang Mai at 21:57

[Prasert]

TOT Satellite is now working.

Six and a half hours downtime. That's gonna be 1 day off my bill....

[sniffdog]

TOT apparently had a problem with their second DNS server.

[Naam]

Prasert, on 2007-10-22 00:39:47, said:

Six and a half hours downtime. That's gonna be 1 day off my bill....

dream on mate

[RKASA]

I see from the posts that ToT sat came back up 30 minutes after I went to bed.  I have always had my 256k speed, but a small delay before pages started.  They seem to have fixed that I am getting snapy response to page req. and still my normal speed. so seems an improvement inservice has taken place.  Outage was internet only as my phone which works v sat was still working the whole outage time.  

[toptuan]

Dr. Naam, on 2007-10-22 03:07:30, said:

Prasert, on 2007-10-22 00:39:47, said:

Six and a half hours downtime. That's gonna be 1 day off my bill....

dream on mate

I once had a full week of downtime (ADSL) due to TOT's fault. Tried to get a modest 10% discount on my bill the following month. No way. Easier to get blood out of a turnip.

This post has been edited by toptuan: 2007-10-22 07:39

[Prasert]

Guess I have been more succesful in the past with TOT then.....

Last week I went to the TOT office to pay my bill. After proving 8 days downtime, they discounted my bill for 8/31 * monthly fee, which come down to aprox. 117 baht per day (Corporate sat connection), total of 936 baht.
The month before that 5 days were taken of the bill. I made it quite simple for them: I pay for what I get. No service, no pay. If you don't like it, I won't pay anything at all, and TOT can come and take their dish. Usually takes an hour of arguing, but it's worth the fun.
My business partner, who also uses TOT satellite for backup, uses the same arguments and never had to pay for TOT's lack of service.

If you want to do the same, record your connection time. MRTG is a great way to do that. Yes, it requires a bit of indepth knowledge to set it up, but it's all explained on the internet.

And when you go to the TOT office,
best question to ask all the time: why TOT make so many problems?