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[carriemai]

After two weeks of hitting the no 'contact' button on payal's site regarding a 'forgotten' password, have had several emails, all from different names signing themselves off, 'happy to be of service'.

They told me they don't send lost passwords in emails (so how did I get one then? Paypal doesn't exactly keep in touch via snailmail do they?), and to fax a copy of passport and a utility bill. Which I did. Twice.

Another employee of paynotyourpal, then came back and said they couldn't accept the copy passport. (I'd sent them a scanned copy, which they also wouldn't accept, and then ending up shelling out 80 baht per page to fax it).

I opened this account two years ago but never had need of it until now for an ecommerce site.

Can anyone tell me how they received their paypal password, if they 'don't send it in an email' Please.

Thankyou.

PS for the posters who said it's easy to retrieve passwords for email accounts, yeah, I know, but what if it wasn't there ...

[rayong09]

How do I obtain my password?
Question : Answer : If you are certain you entered the correct password, you can reset your password. Here's how:

• Go to the PayPal website.
  
• Click the Home tab at the top of the page.
  
• Click password under the Log In button.
  
• Enter your PayPal email address.
  
• Enter the security code by typing the letters and numbers shown, without spaces.
  
• Click Continue.

Most password errors are the result of small differences in the way the password is entered. Please follow these guidelines when entering your password:

• Passwords cannot contain spaces.
  
• Passwords must be eight or more characters long.
  
• Passwords are case-sensitive. Make sure any capital letters have been included, and be sure Caps Lock is not on.

Edited by rayong09, 2009-06-06 23:21:50.