110 replies to this topic
Posted 2012-02-09 08:44:43
 greatjob, on 2012-02-09 07:50:12, said:
wpcoe, on 2012-02-07 22:01:51, said:
Edited to add: I just noticed the " Monthly discount" and " Bonus" columns. Does the price in the " Monthly fee" column already reflect the discount? Or, is the L package actually B539 (B799 - B260) per month? And, do you really get six months free service after 18 months? (After 18 months of B539???) 
Hi,
I was on that plan and paid only 539 Baht per month (got a new iphone 4S) and then was told that I would get 6 months free. Great plan but the problem is that the 3G speed is limited to 1MB/s (confirmed by the call center and speedtest.net), so it was not useful to me. I switch to the XL package and now I reach 7-8 MB down/upload on 3G. It makes a huge difference, especially when you use it for VOIP or Skype.
They need to clear up / correct their website, it is a shame that the information is not even accurate on their main website.
Ouch, I just looked at the Terms and Conditions for the iPhone 4S promo from TrueMove H, and all three plans have the 1 Mbps limitation, in addition to the 64 Kbps fair use speed. Very odd.
Obviously you'd be better off with a Free to Surf and Talk/Smart Package for iPhone, which has no limitation up the limit, and 384 Kbps after.
http://www.truemove-...osurf-talk.aspx
Posted 2012-02-09 11:24:59
What is the validity rules for the prepaid cards... Can you top it up with a certian amount and make it valid for a year without use?
Posted 2012-02-09 14:30:01
lomatopo, on 2012-02-09 07:36:48, said: Are you on a prepaid plan, which is sort of what this thread is about, or a post-paid plan? It sounds like you have a post-paid plan? Can you share any details? Which plan? How does the actual monthly amount due compare to the plan fee? What is the term (length) of your contract? Did you have to provide any residency documentation? Did they have correct mailing address for you? Did you get statements from TrueMove before? Typically what do you do: receive a paper bill, go to the office and pay in cash?
I'm on a B499/month post-paid plan with "unlimited use" -- the first 3GB at 3G+ and remainder at 384k-- plus 300 minutes of phone calling, 300 SMS and 50 MMS. This was a special six-month plan offered via SMS in December 2011 to entice me mto convert my previous B599/month True plan to TrueMove-H.
Actual monthly fee is B499 + 7% tax.
I didn't show any residency documentation when I MNP'd from prepaid DTAC to postpaid True last spring (2011). I'm pretty sure they only photocopied the cover page of my passport as a form of ID. I'm in Thailand on a Non-O visa from several years ago, with annual retirement extensions. When I MNP'd from True to TrueMove-H, likewise they only copied the cover page of my passport. When I purchased my first DTAC SIM (around 2003?) I was in Thailand on a 30-day visa-exempt entry stamp.
When I was at the True office yesterday, their computer showed my Jomtien P.O. box address, which I still maintain, and which has never received a paper invoice. They said they will enter my current Hua Hin address. (I didn't wait around for them to do that.)
I have only ever received SMS messages with balance due. With True I could go to 7-11 and say "True Counter Service," and they could type in my phone number and tell me how much to pay. Since MNPing to TrueMove-H, 7-11 has been unable to retrieve my billing info.
Posted 2012-02-28 13:40:33
lomatopo, on 2012-01-19 16:00:05, said:
CaptainS, on 2012-01-18 23:16:24, said:
Hi,
can anyone of you tell me how I can top up my True-Move H Sim? My inital credit is used up and couldnt find a way to put new credit yet 
It doesnt work if I select the usual True in my Kasikornbank account. Will normal true vouchers from 7/11 work or any other hints where I can get a new load? Credit Card?
The boots in Tesco couldnt really help me today.
Thanks for any help!
Were you able to top-up? It seems like the TrueMoney Cash Card, available everywhere, should work. I think you dial 90001 from your phone, follow the prompts, entering the PIN from the card.
It's hard to get any detail on top-up options as the service is so new, and so few people have it.
I guess you could call 1331 for help if you cannot figure out how to top up.
Good luck, and let us know what works re: topping up.
Bought a true move top up from 7/11 and have tried to top up..grrrrr useless,so tried the number u supplie above 90001,sorry number disconnected???? my god how hard is this...grrrrr
Posted 2012-02-28 13:56:02
maccastime, on 2012-02-28 13:40:33, said:
Bought a true move top up from 7/11 and have tried to top up..grrrrr useless,so tried the number u supplie above 90001,sorry number disconnected???? my god how hard is this...grrrrr
See your other post.
There should be instructions on the 7/11 chit?
*123*nnnnnnnnnnnnn# CALL or SEND
or call 9301.
Posted 2012-03-17 13:49:03
greatjob, on 2012-02-09 07:50:12, said:
wpcoe, on 2012-02-07 22:01:51, said:
Edited to add: I just noticed the " Monthly discount" and " Bonus" columns. Does the price in the " Monthly fee" column already reflect the discount? Or, is the L package actually B539 (B799 - B260) per month? And, do you really get six months free service after 18 months? (After 18 months of B539???)
Hi,
I was on that plan and paid only 539 Baht per month (got a new iphone 4S) and then was told that I would get 6 months free. Great plan but the problem is that the 3G speed is limited to 1MB/s (confirmed by the call center and speedtest.net), so it was not useful to me. I switch to the XL package and now I reach 7-8 MB down/upload on 3G. It makes a huge difference, especially when you use it for VOIP or Skype.
They need to clear up / correct their website, it is a shame that the information is not even accurate on their main website.
I have a truemove H prepaid sim, and I noticed with the free MB that came with the card, I was unable to get more than 1-2 Mbps. I did several tests. But the Upload was 2-3 Mbps, which is very weird. The truemove h phone rep said that there is no cap on the free data, but I'm not sure. When I got my 3GB unlimited package, the download speedtests appeared to be quicker, and a little faster in practice. But then again, I was supposed to have my package at 759 baht, it is now 799 baht  no updates on website or pamphlet. So some things appear to be changing rapidly without prior notice.
It should be noted that my unlimited package SMS balance says 256kbps speed limit after you reach 3GB fair use cap. I thought it was 384 kbps.
and I did that 9789 with a lower case b with truemove H. It has the same effect as using USSD *900# in that you get a reply via SMS with 2sms showing balances for free promotion, and layered plan promotions. although 9789 appears quicker
Are there any other requests that you can do via SMS to request/cancel/change services? the aircard software has a text message facility that can be used even while you are online.
I usually only use USSD codes, but this can be challenging if your sim card is hooked up inside a data card. Is there an application that allows you to simulate a cell phone on the windows/mac desktop? in this way you could use USSD with an aircard over your desktop?
Posted 2012-03-18 10:32:18
^^^
and I did that 9789 with a lower case b with truemove H. It has the same effect as using USSD *900# in that you get a reply via SMS, although 9789 appears quicker
And guess what I came across while reading some fine print:
data codes
TrueMove prepay_terms_data_en.gif 141.33K
21 downloads
voice codes (looks like truemove H version of AIS mao-mao)
prepay_terms_voice_topping_en.gif 76.81K
12 downloads
http://www.truemove-...ay-topping.aspx
Many of the SMS and USSD codes to subscribe to service. of course we should all know this because we all read the ToS whenever subscribing to any program. 
I usually only use USSD codes, but this can be challenging if your sim card is hooked up inside a data card. Is there an application that allows you to simulate a cell phone on the windows/mac desktop? in this way you could use USSD with an aircard over your desktop?
Edited by 4evermaat, 2012-03-18 10:34:20.
Posted 2012-03-19 09:38:47
4evermaat, on 2012-03-17 13:49:03, said:
But then again, I was supposed to have my package at 759 baht, it is now 799 baht no updates on website or pamphlet. So some things appear to be changing rapidly without prior notice. this way you could use USSD with an aircard over your desktop?
Yes, I noticed that last week. I tried to apply my usual 349B package on Monday using the iService app, but it wasn't available as an option. I tried again a few days later and they had all new packages available - as you said, no new information on their website. I applied the 399B package as it was similar to the 349B package (I can't remember the exact details, and the new packages aren't displaying on the iService app this morning).
Posted 2012-03-19 10:29:56
It looks like they've updated the Thai-language page(s) but not the English ones yet.
http://www.truemove-...ay-topping.aspx
You can see the change in the 759 baht plan to 799.
FWIW, it looks like the 349 baht plan (1 GB/10 hrs of WiFi) only changed to 350 baht (375 with VAT).
Posted 2012-03-19 12:14:30
lomatopo, on 2012-03-19 10:29:56, said:
It looks like they've updated the Thai-language page(s) but not the English ones yet.
http://www.truemove-...ay-topping.aspx
You can see the change in the 759 baht plan to 799.
FWIW, it looks like the 349 baht plan (1 GB/10 hrs of WiFi) only changed to 350 baht (375 with VAT).
They must have just done that. I specifically checked and asked the rep to check while on the phone thai and english versions, and all she could say was "sorry, we change the price, your pamphlet is expired".
I've tried the iService via trueiservice.com, but it will not load any details as each page i tried to load said that no information available for prepaid numbers. So I take it iService is for postpaid accounts, but my signup slipped through the cracks?
PS: Move to Mobile devices sub-forum?
Posted 2012-03-19 15:51:18
lomatopo, on 2012-03-19 10:29:56, said:
Ah, didn't think to look there.
Quote
FWIW, it looks like the 349 baht plan (1 GB/10 hrs of WiFi) only changed to 350 baht (375 with VAT).
Correct. That's the one I applied. That will teach me for relying on my memory...
4evermaat, on 2012-03-19 12:14:30, said:
They must have just done that. I specifically checked and asked the rep to check while on the phone thai and english versions, and all she could say was "sorry, we change the price, your pamphlet is expired".
I've tried the iService via trueiservice.com, but it will not load any details as each page i tried to load said that no information available for prepaid numbers. So I take it iService is for postpaid accounts, but my signup slipped through the cracks?
PS: Move to Mobile devices sub-forum?
Unless they're still tweaking their plans and/or website, and it's simply not reflecting on the iService app during the changes. Like I said, the plans weren't there one day, but were there a few days later (albeit, with new pricing).
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