Posted 2012-02-01 08:39:12
With one Suzuki jeep I was with Viriyah. I never had to make a claim, and they were pretty useless at getting the policy to me and as bad as getting policy reminders to me. Basically, if I did not remember to go to their office here on Samui, then everything sat in a drawer. I just use government insurance on that one now (according to Virriyah the jeep wasn't worth much anyway).
Another jeep, I insured on-line with Royal & Sunalliance. Very good and cheapish, but.....
my policy has been sold on and companies have been taken over. From Sunalliance to IAG, and now I am with a smaller Thai Company somewhere in Bangkok. They automatically devalue the jeep every year, with no consideration for replacement cost. I cannot recommend them. I cannot comment on claim's processing - never used it.
As an aside, I have a number of customers who use a small insurance broker in Fisherman's Village. They seem to do a good job, and own problems, and also follow up well when there is a claim. If you want to consider a broker - pm me.