Well we attended and paid for the premium service for the wifes ILR and all was pretty much straight forward, got the letter to say all approved and was told by the officer they will send out new Bio-metric Residence card in 7-10 days and it will be by recorded delivery and need to be signed for....
That's great I said, we are both at work all day so will have to make a trip to the post office to pick it up unless delivered on a Saturday...she just looked at me and agreed.
Still nothing has come....I sent them an email to the address they supplied other than that you can post off free of charge to ask where it is but of course no phone number to get an answer on anything.... I really am scratching my head as to what is premium about this service?
Other way round and they said you have 10 days to respond or you are out...well you know the answer!
So question is, is it just our own crappy misfortune when dealing with these people or what? anyone else waiting for the ID card to show up?