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My CTH Rant


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#1 wineman

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Posted 2013-09-14 12:39:40

My experience with CTH so far has convinced me that its management gave little thought to the logistics of efficiently running a cable/satellite television company .

 

Although it advertises a program guide that can be called up "live", it is practically empty. Of the few that are shown in the "guide", there is usually no.information.

 

It advertises channels that it does not have, History for one.

 

The other day I called 1619 on my mobile to talk about a problem with channel 202 (CI). I was told to dial 9 for English, which I did immediately. What did I get? A robot voice talking in Thai!!!!! I eventually got to speak to someone, but her English was non-existant! I passed my mobile to my Thai wife, however, she soon gave up because she couldn't get the woman to understand what the problem was (and that in Thai!). Problem solved? Of course not.

 

Programs frequently break up, especially late evening. For me the main culprits are channel 36 (Fox Action Movies HD) and 202 (CI), but I'd bet there are many others. I also want to tell Service (ha! ha!) that the sound on channel 36 is very faint, but I've given up on that.

 

On CTH's cite there is a "Contact Us" button. Click on that to send an email. Doesn't work, all you will get is an error message. Tried at least a dozen times.

 

My wife managed to actually speak to someone this morning. She told her what I wanted to talk about. The woman said she would speak to someone and call us back immediately. Needless to say, she has not.That was 60 minutes ago. During their earlier conversation my wife was told that CTH does not have an email address. Also, that CTH does not have enough English speakers. I'm not surprised, there must be many, many subscribers trying to get help/complain.

 

So, if you're thinking of using CTH, but are not bothered about being able to watch EPL football, it may be better to stay with your present supplier.



#2 Totster

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Posted 2013-09-14 12:44:03

It's always great when a new service is offered that farangs can have a good whinge about.. biggrin.png

totster smile.png

#3 bangkokrick

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Posted 2013-09-14 12:52:15

This was posted on their Facebook site today. Maybe you could try contacting them this way.

 

Dear all members if there is a problem in any payment experiences or suggestions, feedback, etc, please send name, address, or phone number and details to cs@cth.co.th, which is the channel customer care team to coordinate. Manage to serve members in addition to the call center.



#4 stoneyboy

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Posted 2013-09-14 12:56:16

I think you will find that most new subscribers to CTH wouldn't give it a second glance if it didn't carry the EPL,I know I wouldn't .

Of the channels that they carry I watch mostly Sky News and the odd cooking show,it's fine if you like to watch nonsense US programmes on channels such as Fox Crime,Sony,or Universal but I can't stick these American shows personally.

I've retained my True Platinum subscription as a result and am just glad that CTH don't charge as much.

I can't complain about picture quality as its thus far been very good,rain fade has been a problem in the past days but is expected here.

Fox Action Repeat movies is a joke as every time I put that on its a repeat from the night or day before.

Given the initial cost and monthly subscription cost I find it reasonable value for money and have had no experience with customer services whatsoever so can't comment on that.

As long as they show me West Ham every week with English commentary I will be a happy punter.







#5 simple1

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Posted 2013-09-14 12:58:23

news announcement from yesterday that CTH is suing Apple for selling applications through its App Store that enable people to view English Premier League on mobile devices.



#6 bangkokrick

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Posted 2013-09-14 13:07:24

I agree with Stoneyboy on this one. I would not have considered CTH if it had not been for the EPL coverage and to be fair they promised all the EPL games with English commentary and they have provided just that. 

I personally also like  Sky News, Ci, NGA, NGW and some of the movie channels, so happy with the service overall. Luckily I have had no technical issues up to now, but I am aware that others have not had a good experience.



#7 OMGImInPattaya

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Posted 2013-09-14 13:10:24

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Broadcast/cable TV is so last century...the internet and its streaming and torrent downloading is the only way to go.

#8 wineman

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Posted 2013-09-14 13:11:46

Thanks Bangkokrick, will give that a go.

 

This was posted on their Facebook site today. Maybe you could try contacting them this way.

 

Dear all members if there is a problem in any payment experiences or suggestions, feedback, etc, please send name, address, or phone number and details to cs@cth.co.th, which is the channel customer care team to coordinate. Manage to serve members in addition to the call center.

 



#9 bangkokrick

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Posted 2013-09-14 13:12:27

Thanks Bangkokrick, will give that a go.

 

This was posted on their Facebook site today. Maybe you could try contacting them this way.

 

Dear all members if there is a problem in any payment experiences or suggestions, feedback, etc, please send name, address, or phone number and details to cs@cth.co.th, which is the channel customer care team to coordinate. Manage to serve members in addition to the call center.

 

Good luck mate.



#10 bangkokrick

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Posted 2013-09-14 13:13:47

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Broadcast/cable TV is so last century...the internet and its streaming and torrent downloading is the only way to go.

Only for those with a fast Internet connection, which in Thailand is about as rare as rocking horse shit.



#11 OMGImInPattaya

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Posted 2013-09-14 13:22:51


Broadcast/cable TV is so last century...the internet and its streaming and torrent downloading is the only way to go.

Only for those with a fast Internet connection, which in Thailand is about as rare as rocking horse shit.

Anywhere in Pattaya, including way out on the Darkside, super fast broadband service is available for less than B 1k per month.

#12 bangkokrick

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Posted 2013-09-14 13:24:50

 

 

Broadcast/cable TV is so last century...the internet and its streaming and torrent downloading is the only way to go.

Only for those with a fast Internet connection, which in Thailand is about as rare as rocking horse shit.

Anywhere in Pattaya, including way out on the Darkside, super fast broadband service is available for less than B 1k per month.

 

In my experience its super fast within Thailand and very average internationally. Try a speed check against a foreign server.



#13 bangkokrick

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Posted 2013-09-14 13:40:34

Not trying to hijack the thread just making a point. As most games are provided by overseas servers it is not always easy to get a good stream, maybe because of stability?

 

I think that CTH is a good value for money option for watching the EPL.

 

Vientiane server

 

2965751470.png

 

UK server

 

2965748079.png


Edited by bangkokrick, 2013-09-14 13:41:31.


#14 ignis

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Posted 2013-09-14 13:44:07

Broadcast/cable TV is so last century...the internet and its streaming and torrent downloading is the only way to go.

 

Yes, I mostly watch http://livesatellitetv.net/

very good picture... do have others like this...... sometime a big hit and miss, but is that connection or my old PC ?......, but then get rain on the Sat Dish and you get 'No Signal' 

 

I watch on the big Plasma TV via HDMI cable from my PC......... Question.. are these dedicated boxes better ?  appears they run on Android, see some say more than 8,000  channels from around the world ..Live and FREE...



#15 wineman

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Posted 2013-09-14 14:36:42

 

Thanks Bangkokrick, will give that a go.

 

This was posted on their Facebook site today. Maybe you could try contacting them this way.

 

Dear all members if there is a problem in any payment experiences or suggestions, feedback, etc, please send name, address, or phone number and details to cs@cth.co.th, which is the channel customer care team to coordinate. Manage to serve members in addition to the call center.

 

Good luck mate.

 

Have emailed. Now, let's see what response I get.



#16 blackman

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Posted 2013-09-14 16:19:59

 

 

Broadcast/cable TV is so last century...the internet and its streaming and torrent downloading is the only way to go.

Only for those with a fast Internet connection, which in Thailand is about as rare as rocking horse shit.

Anywhere in Pattaya, including way out on the Darkside, super fast broadband service is available for less than B 1k per month.

 

 

where i lived before, ''way out on the darkside'' there was no phone lines, no cable TV or internet, no nothing,

true aircard was the only way to go



#17 blackman

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Posted 2013-09-14 16:34:04

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Dear Ex True users

we know that you are a load of whinging expats who are used to moaning about any miniscule shortcomings in the service

please be aware that this is a Thai driven service and the vast majority of our customers will accept whats given to them without a squeak,

however especially for you lot we have set up a dedicated care team to make it appear as though we do give a shit.

if there is a problem in any payment experiences or suggestions, feedback, etc, please send name, address, or phone number and details to couldnotcareless@EPLforthaisonly.co.th

 

thank you

 

 

Dr.General Sendusyourmoney Wewantitall

MDE. MBE MSC, GCE, ABC, XYZ

 

CEO

 



#18 Phil Conners

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Posted 2013-09-15 02:02:51

Of course it depends how "way out on the darkside" you live. I live near the Noneprue intersection which is already quite far, and have half a dozen Internet options, including 3BB and TRUE DOCSIS.  International bandwidth is generally abut 1.5 mbps per stream which is plenty for streaming TV.

 

 



#19 pompeylad

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Posted 2013-09-15 10:37:08

I sorry to hear of your problems with CTH. I personally could not be happier with CTH. The customer service from the shop in Pattaya Tai is first class and the programmed that I can access so much better than Sophon cable and half the cost of Truevision. I suppose it's true that one man's meat is another's poison.
Happy watching!

#20 gmac

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Posted 2013-09-15 12:52:59

I sorry to hear of your problems with CTH. I personally could not be happier with CTH. The customer service from the shop in Pattaya Tai is first class and the programmed that I can access so much better than Sophon cable and half the cost of Truevision. I suppose it's true that one man's meat is another's poison.
Happy watching!

 

I'm very happy with it as well apart from the fact that I can't seem to be able to pay for it and live in fear of being excommunicated!!  Installers in Nernplubwaan took the money for deposit and installation but not for subscription.  It's been over a month now and still nothing heard from CTH demanding their money.  As with wineman I have been unable to contact them to query the situation by phone or email.  Have now tried emailing on the address suggested above from their facebook site and in the meantime shall continue to watch the EPL free of charge! biggrin.png



#21 wineman

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Posted 2013-09-15 13:27:13

No reply from CTH about my email to them yesterday at 2.00 pm Saturday 14/09/13.

 

 

Thanks Bangkokrick, will give that a go.

 

This was posted on their Facebook site today. Maybe you could try contacting them this way.

 

Dear all members if there is a problem in any payment experiences or suggestions, feedback, etc, please send name, address, or phone number and details to cs@cth.co.th, which is the channel customer care team to coordinate. Manage to serve members in addition to the call center.

 

Good luck mate.

 

Have emailed. Now, let's see what response I get.

 

 



#22 carmine

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Posted 2013-09-15 13:34:44

It's always great when a new service is offered that farangs can have a good whinge about.. biggrin.png

totster smile.png

 

you must be one of those faring losers that accepts whatever crap service with a gormless smile.biggrin.png thais know a mug when they see onewink.png



#23 Totster

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Posted 2013-09-15 17:14:04

It's always great when a new service is offered that farangs can have a good whinge about.. biggrin.png

totster smile.png

 
you must be one of those faring losers that accepts whatever crap service with a gormless smile.biggrin.png thais know a mug when they see one;)


Nice try !

totster smile.png

#24 Pattaya28

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Posted 2013-09-15 20:09:18

Would love to have a winge / rant about CTH, but fortunately don't have their service (or lack of it). cheesy.gif

 

 



#25 richy2201

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Posted 2013-09-16 20:39:34

Anybody else's CTH go 'offline' around 20:30 tonight (Monday)?

 

All channels down.....frustrating doesn't even come close....if it weren't for the premierhip I wouldn't have it....







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