Got a return flight with Oman Air for the 9th june but wanted to fly back earlier, so as I have done many times with Emirates and Etihad I called the Bangkok call centre.
When I told them the date I wanted to change to they said they were full in that class (economy) but if I paid 17,825 baht I could upgrade, I dont want to waste money so I turned it down said thanks and ended the call.
I then went to their web site and found seats in economy available for the day I asked for, so I called them back and told them that they had seats available in economy on the day I wanted so would not need to upgrade.
Shock horror the 17,825 was not in fact really an upgrade but a charge from Economy to economy, my ticket they say is class L (must mean low class) and I needed to upgrade to K economy. For this they even give me the exact same seat Im already booked on.
The ticket was originally bought through their own online booking system and at no time was there anything to suggest that I was booking some sort of low grade economy ticket, christ I can book a new return with other airlines for 18525 thb.
Also their Muscat call centre are as much use as a chocolate tea pot, send an e mail and the response is sort of robotic. I have sadly seen since on Skytrak posters with the same experiance.
Well you could say I have learned my lesson the hard way but I fancied a change of airline for once, Never again.
In future Emirates or Etihad everytime.
TTM
tuktukmike
Member Since 2004-08-26Offline Last Active 2012-04-24 15:09




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