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Not Telling
Posted
bkksw, on 2010-08-31 00:57:38, said:
MikeyIdea, on 2010-08-30 16:36:12, said:
Strange that Toyota didn't say anything about that you void your warranty if you don't do the services at an Toyota authorised workshop, they clearly told me
But then, they shouldn't have to tell you . Nor should Mazda have to. It is common knowledge in Thailand is that you must use authorised workshops or you void your warranty
I agree with Mazda too, of course they have all right to cancel your engine warranty if you haven't serviced the car at an authorised Mazda service centre
But then, they shouldn't have to tell you . Nor should Mazda have to. It is common knowledge in Thailand is that you must use authorised workshops or you void your warranty
I agree with Mazda too, of course they have all right to cancel your engine warranty if you haven't serviced the car at an authorised Mazda service centre
I've owned three new Toyota's in Thailand. Each time I was told the car must be serviced and I must be able to show proof of that service. Not that only Toyota must service it. Just because some guy tells you something.. doesn't mean he's read the manual or understands it any more than you have. The level of competence and knowledge in such jobs isn't what I'd consider high.
And I disagree its common knowledge. I think its more like urban legend. Mazda or any manufacturer only have no 'rights', none more than an average citizen. Your warranty booklet should be regarded the same as a legal contract.. Read it, adhere to it, and understand the differences that could cause disagreement. And forget what the dealer Somchai tells you.. it's not worth anything. Even if he puts it in writing it's not worth anything because employees are not able to legally obligate their employers.
In the states when I did my own service I kept the itemized receipts that showed the date and brand/type of oil/parts used. I also filled in the warranty book myself on the dates I did the service. No issues with this at all. Besides, my dealer said if there was ever a total engine failure because of a suspected lubrication problem.. they're going to have the fluids analyzed. Heck, even when Toyota responsibly bought back my lemon Tundra, they still had the fluids analyzed to make sure I wasn't hiding something. These tests are very telling.. I'd recommend them before purchasing any used car..
You disagree that it is common knowledge, then I will ask: Have you ever asked your neighbours in Thai if they know that you have to service your car at an authorised garage or you loose your warranty?
All Thai citizens who have enough money to find the issue interesting (i.e., potential buyer) will answer: Yes, you do. I was also surprised nearly 20 years ago when I heard it the first time, but I have heard it ever since so it's not a surprise any longer. I did ask both neighbours and at work again before answering in the "Ford cancelled my warranty" thread and surprise, surprise: It is still the same. All answered Yes, you do, in Thai of course
Nothing's changed in 20 years and I don't mind at all about that because I don't expect that things should be the same here as they are in Europe and get upset if they aren't
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