ericg1953

In the realm of suggestions, what I think would help most at both Bumrungrad and other hospitals that try to tap the international market is an English-speaking "ombudsman" office to which patients could bring their concerns early on. This is common in US hospitals and heavily utilized there to the mutual advantage of patients and hospitals, the latter in terms of reducing the risk of lawsuits by resolving issues well before they escalate to that point. Perhaps because there is less litigation in Thailand, this does not seem to exist here.

Actually what Scott (TV member Bumrungrad) ends up doing is a kind of ombudsman function but he's having to do it often well after the fact. On the spot intervention  would be far more effective. Sometimes all that is amiss is miscommunication, there just isn't anyplace a patient can turn to to get clarity when that arises. The international services offices are staffed by administrative personnel who are not equipped/qualified for more than making appointments. This too is not unique to Bumrungrad, it's an across the board problem.