Old Man River

Once they refreshed the signal to my PVR, no problems since. Given the amount of problems we have had with the previous PVR, which many of us bought, this is definitely a huge improvement.

Ragnarok, on 2012-04-09 09:57:48, said:

My "skip ahead" seems to work OK, but I have noticed twice I have recorded programs and the sound wasn't recorded. On one of these occasions, I was recording but watching the show normally and went back to the recording and there was no sound, so I know it was the PVR issue, not no sound on the normal show. I can see the episode numbers, but probably because my TV is closer.

ColinChapman, on 2012-04-06 17:30:50, said:

A couple of comments.

After two weeks of trying to get it correct, I am happy with the PVR. I have 3 connections in the house. Interestingly, I tried to order another HDD for one of the other connections, but the good people at Truevisions, shockingly (but happily) refused me. They said they have had some complaints and don't want to continue to install the PVR until they are sure all problems are taken care of (they mentioned a software problem with the Samsung engineered box that they want fixed before installing further boxes).

The box does get real hot. I think this is one of the main reasons I had a problem with the connections of the Orico container of the HDD as there is plastic as part of the connections. Also, the WD HDD that you mention as not being one of the approved ones is the same for me. Although it is a Western Digital, the serial number is different from the approved WD HDD, but it meets the the specifications and works fine.

I can watch one show and record another, so far without a problem. The only problem I have had recording is on Saturday morning when I recorded the Masters the picture froze and since it was in the middle of the night, that was that. Last night no problem with the Masters or any other show I recorded.

A quick update.

Yea, I think the problems I am having with the PVR have been isolated. After two previous visits by technicians (sub-contractors) to the house, two separate visits by me to Digital Gateway and countless (and I do mean countless) hours Truevisions' customer service people and I have spent on the phone connecting/re-connecting, booting/re-booting etc., the special technicians sent by Truevisions' Customer Service department today literally isolated the problem in 30 seconds flat!

The problem I have been having relates to the "free" HDD case and connections, not the WD HDD or the HD Plus set up box. Given the speed in isolating the problem, I can only guess that others may be having the same problem.

One other thing worthy to note. While in Bangkok we are given the choice of paying for the eSata HDD at either Truevisions' home office or Digital Gateway, once you have chosen one, that is pretty much the one you will deal with thereafter. The reason I say this is that I have been told that they have different stock (albeit the same equipment). This surprised me because I was thinking Truevisions would service (and replace if needed) the product regardless of where it was purchased (similar to a Sony or Samsung service center). Apparently, there are different owners involved, although in both cases the equipment is the same (i.e. legitimate, not copies).

Bulshy, hang in there.

I have to ask since I am having problems with the PVR. What suitable eSATA drive did you buy? I am not as interested in the price as I am the model #. The WD HDD I have doesn't work.