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In Topic: Bbq Sandwich King
2010-12-28 18:55:05
scott_cos, on 2010-12-20 15:37:50, said:
Mark DOES have a good food product at his main BBQ Sandwich King shop location, BUT do by-pass his second Slider Shack location in Nichida Thani where the food product and presentation are NOT of the highest quality.
Slider Shack advertises a Chicago Dog on a poppy seed bun which I salivated over when Mark first told me it would be sold at the Slider Shack. When I finally made it over there yesterday - buns are regular bought in Makro buns, brushed with egg and covered with poppy seed and then grilled - NOT my understanding of what a poppy seed roll is (better to go next door to Subway for the real bread).
I also ordered a Cheeseburger Slider - which for 90 Baht, would have been better (and cheaper) from Burger King (matter of fact - MCD now has a triple cheeseburger for 89 Baht which is not that bad). Sales girl had to "smell" the cheese to see if it was fresh, burger looked like an ordinary burger patty and real turn off was the bun which was a couple of days old (according to the girl - and it was also bought from Makro).
By the way, at his main shop he advertises "The buns we use are custom-made for us by a top French baker." Even though he does say his buns at Slider Shack are from Farmhouse. Why the difference in quality?
I cancelled both orders and wrote Mark about problems I encountered. I hope he takes better control of the new establishment and will not, and urge others to NOT buy from Slider Shack until he makes some serious changes.
But again, if you have chance to visit his main BBQ Sandwich King shop, by all means do so.
Slider Shack advertises a Chicago Dog on a poppy seed bun which I salivated over when Mark first told me it would be sold at the Slider Shack. When I finally made it over there yesterday - buns are regular bought in Makro buns, brushed with egg and covered with poppy seed and then grilled - NOT my understanding of what a poppy seed roll is (better to go next door to Subway for the real bread).
I also ordered a Cheeseburger Slider - which for 90 Baht, would have been better (and cheaper) from Burger King (matter of fact - MCD now has a triple cheeseburger for 89 Baht which is not that bad). Sales girl had to "smell" the cheese to see if it was fresh, burger looked like an ordinary burger patty and real turn off was the bun which was a couple of days old (according to the girl - and it was also bought from Makro).
By the way, at his main shop he advertises "The buns we use are custom-made for us by a top French baker." Even though he does say his buns at Slider Shack are from Farmhouse. Why the difference in quality?
I cancelled both orders and wrote Mark about problems I encountered. I hope he takes better control of the new establishment and will not, and urge others to NOT buy from Slider Shack until he makes some serious changes.
But again, if you have chance to visit his main BBQ Sandwich King shop, by all means do so.
The mark of a true restauranteur is the time and the care he/she puts into catering to their customers needs and of course the food they prepare. Since I have written the information above regarding the problem I had at Slider Shack, I heard from Mark the owner TWICE informing me to changes he has made in the hot dog bun (using a true poppy seed bun now made by Farmhouse) and a better quality burger for their sliders.
Mark offered to comp a Chicago Dog and a Slider Burger for me which I certainly appreciate but what I appreciate more is the time, the effort and the changes being made to his establishment's menu based on comments of a customer.
Mark, you are a true champion and I hope your business thrives in the New Year. Keep up the good work
In Topic: Bbq Sandwich King
2010-12-20 15:37:50
Mark DOES have a good food product at his main BBQ Sandwich King shop location, BUT do by-pass his second Slider Shack location in Nichida Thani where the food product and presentation are NOT of the highest quality.
Slider Shack advertises a Chicago Dog on a poppy seed bun which I salivated over when Mark first told me it would be sold at the Slider Shack. When I finally made it over there yesterday - buns are regular bought in Makro buns, brushed with egg and covered with poppy seed and then grilled - NOT my understanding of what a poppy seed roll is (better to go next door to Subway for the real bread).
I also ordered a Cheeseburger Slider - which for 90 Baht, would have been better (and cheaper) from Burger King (matter of fact - MCD now has a triple cheeseburger for 89 Baht which is not that bad). Sales girl had to "smell" the cheese to see if it was fresh, burger looked like an ordinary burger patty and real turn off was the bun which was a couple of days old (according to the girl - and it was also bought from Makro).
By the way, at his main shop he advertises "The buns we use are custom-made for us by a top French baker." Even though he does say his buns at Slider Shack are from Farmhouse. Why the difference in quality?
I cancelled both orders and wrote Mark about problems I encountered. I hope he takes better control of the new establishment and will not, and urge others to NOT buy from Slider Shack until he makes some serious changes.
But again, if you have chance to visit his main BBQ Sandwich King shop, by all means do so.
Slider Shack advertises a Chicago Dog on a poppy seed bun which I salivated over when Mark first told me it would be sold at the Slider Shack. When I finally made it over there yesterday - buns are regular bought in Makro buns, brushed with egg and covered with poppy seed and then grilled - NOT my understanding of what a poppy seed roll is (better to go next door to Subway for the real bread).
I also ordered a Cheeseburger Slider - which for 90 Baht, would have been better (and cheaper) from Burger King (matter of fact - MCD now has a triple cheeseburger for 89 Baht which is not that bad). Sales girl had to "smell" the cheese to see if it was fresh, burger looked like an ordinary burger patty and real turn off was the bun which was a couple of days old (according to the girl - and it was also bought from Makro).
By the way, at his main shop he advertises "The buns we use are custom-made for us by a top French baker." Even though he does say his buns at Slider Shack are from Farmhouse. Why the difference in quality?
I cancelled both orders and wrote Mark about problems I encountered. I hope he takes better control of the new establishment and will not, and urge others to NOT buy from Slider Shack until he makes some serious changes.
But again, if you have chance to visit his main BBQ Sandwich King shop, by all means do so.
In Topic: Problems with Bangkok Hospital
2010-11-15 05:44:09
Sheryl, on 2010-11-13 21:38:27, said:
I have edited the title to be less inflammatory while still conveying the idea.
Was this at Bangkok Hospital in Bangkok, or BPH or where? (as there are many Bangkok Hospital locations, and they do differ in many respects).
Hospitals are buildings. they don't provide care or have attitudes. People working in them do, and they are not all the same.
There are some excellent doctors at Bangkok Hospital (in Bangkok, if that's the one you mean), some average ones, and some not so good ones. The same holds true for the other major hospitals. One has to choose carefully.
Problems with billing are also common and it is always essential to get an itemized bill and check carefully. I assume you got the charges for tests not performed deducted before you paid?
The bit about a charge for a doctor who did not provide services though is a new one to me and the explanation you report seems bizarre, which leads me to think it may not have been Bangkok Hospital in Bangkok but rather one of its branches in a tourist area, hear more of that sort of thing in such settings than in Bangkok....?
Re the failure to check the medical record that alas is a very common failing in Thailand, and even the better doctors tend to skip history -taking, checking for allergies and other medications etc. basically all the special precautions that are routine in the west, are often shrugged off here. They do it with Thai patients too, nothing specific to farangs. I suppose it is the "mai ben rai" philosophy at work, unfortunately that is not a good philosophy in the context of medical care.
Was this at Bangkok Hospital in Bangkok, or BPH or where? (as there are many Bangkok Hospital locations, and they do differ in many respects).
Hospitals are buildings. they don't provide care or have attitudes. People working in them do, and they are not all the same.
There are some excellent doctors at Bangkok Hospital (in Bangkok, if that's the one you mean), some average ones, and some not so good ones. The same holds true for the other major hospitals. One has to choose carefully.
Problems with billing are also common and it is always essential to get an itemized bill and check carefully. I assume you got the charges for tests not performed deducted before you paid?
The bit about a charge for a doctor who did not provide services though is a new one to me and the explanation you report seems bizarre, which leads me to think it may not have been Bangkok Hospital in Bangkok but rather one of its branches in a tourist area, hear more of that sort of thing in such settings than in Bangkok....?
Re the failure to check the medical record that alas is a very common failing in Thailand, and even the better doctors tend to skip history -taking, checking for allergies and other medications etc. basically all the special precautions that are routine in the west, are often shrugged off here. They do it with Thai patients too, nothing specific to farangs. I suppose it is the "mai ben rai" philosophy at work, unfortunately that is not a good philosophy in the context of medical care.
My experience was with Bangkok Hospital in Bangkok which I had gone to a couple of times before with no problems. But, as a representative in their Risk Management Department admitted, when they have problems with a patient, it seems there is a multitude of problems and not just one. I unfortunately was one of those patients with a multitude of problems.
The hospital did not give me an itemized list of charges until nearly two weeks after discharge and AFTER they had submitted charges to my insurance company. So here I am explaining to my insurance company why they needed to charge back costs to the hospital. Impression I got from the insurance company was they didn't care much what the bill was - they had approved it and paid it BUT it reflects back on my record when renewal time comes around. To this day, I do not know if they got things straightened out with the hospital.
Exactly one year before at the same Bangkok Hospital I went through a 12,000 Baht physical exam which is in their computer records. When they punch in my hospital number - my entire record should come up.
In his apology letter to me, the Chairman of the Board of the hospital group (yes, I had written a 12 page letter to him) explained that the doctor did see my former record and that is why an EKG (which was never given) was ordered up. Problem with his explanation - it is procedure at this hospital that ALL patients have an EKG before surgery. According to my cardiologist at another hospital - a cardiologist at Bangkok Hospital should have immediately talked to me, asked me history and done a few other tests prior to certifying me ok for the surgery. Cardiologist at the other hospital said I was at great risk for having a "heart episode" had I undergone surgery as ordered by urologist at Bangkok Hospital.
In mentioning attitudes, I was referring to the nurses on my ward. It was amazing, being charged 6,900 Baht for a room on an international ward and having 1) nurses that spoke very little English; 2) nurses that were indignant (at times) about my care and whom like the doctor, cared more about squeezing money out of me.
To be fair, after I compained about being given an expensive room after I had requested one at lessor cost (I was told there were none available - everyone paid the same - which was a complete lie), room rate on final bill was discounted substantially.
Regarding prior notice of charges, in fact, paperwork that the hospital gives you to sign DOES indicate the patient is entitled to an estimate of charges. However I never received one until I asked, several times, for one.
Risk Management Department rep explained charges for a doctor that did not treat me was an agreement between the urologist and that doctor as the urologist on duty was substituting for the other doctor whose charges were somewhat more than the urologist that was supposed to treat me. If it doesn't make sense to you - that's ok, it doesn't make sense to me either.
All in all it was a nightmare of an experience. Folks, especially farang, need to shop carefully before committing to a hospital. That is one reason why this"medical hub" program is such a dangerous enterprise for the country to promote. All we need is a few cases of international visitors traveling to Thailand and receiving substandard care and dying in the process and the country gets another black eye.
