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Thanks for your comment.
For our defense:
-We propose a schedule to Mr. “Alou” ( 1 month after he signed the contract ) which suits his first time demand and we even convince some of our students with more flexible schedule to join this class to open it for him, however his situation change and by this time, he got a job and therefore was not able to take this class anymore.
As everyone understand, it is not possible for us to open a class every month which suits perfectly his need.
- All our students sign a contract. In this contract, it is clearly written that there will be no refund if the student gets the student visa. This is to prevent some people to apply and ask for refund as long as they get the visa, I still think it's a right way to protect our school from fraud. However, we still partially refund his course.
- This student never attends any of our class (so he can not judge the quality of the course) so I think that it is not fair to say that we are a school just trying to make money without caring our students.
Best Regards,
MTL
