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On 26 June 2010, I got to Budget Terminal (Singapore) with plenty of time to check in (because I didn't want to miss my flight!). See below…
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CHECK-IN
BE AWARE - Tiger Airways takes being on time seriously. Check-in opens 2 hours before departure. Make sure that you get to the check in desk well before 45 minutes prior to scheduled departure. If you miss that time you miss the flight.
BE AWARE - Tiger Airways takes being on time seriously. Check-in opens 2 hours before departure. Make sure that you get to the check in desk well before 45 minutes prior to scheduled departure. If you miss that time you miss the flight.
However, upon arrival, I was shocked when I look at the check-in-counter 9-10 display panel which shown the flight at 1800 had been retimed 'till 2000pm. I immediately approach an Indian lady (at counter 2) who was at that time seen frantically keying some messages on her mobile phone. In took more than 10 minutes before she look up at me with a very disgusting expression. I politely ask her why the flight was retimed to 2000? and why Tiger Airways did not updates the passenger about the changes as stated in the "Flight Reminder". She was kind of annoyed with the questions which may have been she gets this question all the time, and knows it sucks or she herself sucks.
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HOW WE WILL CONTACT YOU
Remember to CHECK YOUR EMAIL REGULARLY. We may use this e-mail address to contact you about flight updates up to 12 hours before your first flight out.
Remember to CHECK YOUR EMAIL REGULARLY. We may use this e-mail address to contact you about flight updates up to 12 hours before your first flight out.
This is how she replied :-
a) It is not my duty to explain to you about the changed, however, if you insist for an answer, you may call the "Hot Line" or write to the management directly.
As for the "Flight Reminder", the airline will updates the passenger up to 12 hours before their first flight out and not otherwise…Apparently, not only are Tiger Airways staff rude and condescending, they refused to explain…Give this small fry a computer and counter and they behave as if they are lords.
Irritated, I decided to call the hotline, but no one is answering. I patiently tried numerous times to no avail.
Her flight was once again delayed departing Adelaide which meant she didn't end up getting home until 1am.The flight once again delayed departing from Singapore which mean I ended up arriving Bangkok at 2130pm (Thailand time) and another half an hour for immigration clearance, I came out at about 2200pm to meet my wife who fell asleep on the bench (tired and hungry) at the arrival hall.
I just don't understand myself, I have heard terrible things about Tiger Airways and yet I stupidly decided to travel with them.
