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BigJohnnyBKK, on 2012-04-22 14:39:12, said:
Warrantees are most often worthless here, unless directly in writing with the international corporation, or sometimes from higher-end more expensive department stores. Note that manufacturer guarantees also must specifically be international, you can't contact LG USA for something you have a warrantee with LG Thailand.
And the best you can hope for in any case is repair, very rarely replacement and never cash refund. Sometimes only labor is covered and you have to pay usually quite inflated parts prices, often cheaper and always quicker to just get it repaired out of pocket.
Places with decent sale prices rarely have *any* after-sales service at all, getting it repaired will cost the same as if you bought it somewhere else.
I've found 99% of the business managed by locals in Asia take the attitude that they're doing you a favor allowing you to spend their money with them, no concept of customer satisfaction being important to long-term success. And the government certainly doesn't enforce consistently the very few consumer protection laws in place.
So basically you pay your money and takes your chances. Which is a big reason why the market is price-driven even at the high end, people minimizing their risk, never being able to trust a brand's quality reputation.
And the best you can hope for in any case is repair, very rarely replacement and never cash refund. Sometimes only labor is covered and you have to pay usually quite inflated parts prices, often cheaper and always quicker to just get it repaired out of pocket.
Places with decent sale prices rarely have *any* after-sales service at all, getting it repaired will cost the same as if you bought it somewhere else.
I've found 99% of the business managed by locals in Asia take the attitude that they're doing you a favor allowing you to spend their money with them, no concept of customer satisfaction being important to long-term success. And the government certainly doesn't enforce consistently the very few consumer protection laws in place.
So basically you pay your money and takes your chances. Which is a big reason why the market is price-driven even at the high end, people minimizing their risk, never being able to trust a brand's quality reputation.
Typically all the individual parts will have a sticker on them stating the supplier, distributor or shop that sold you the computer and the date that the warranty runs out. It's very simple to get things replaced under warranty, not always quick but certainly fair. The computer shops might not be interested in fixing your software problems but it's pretty easy to work out what component(s) are dead and get them replaced.
Same goes for electronics here in general, except with no-name goods I've always had excellent experiences replacing things under warranty.
