ianguygil

As you may have noticed there are 2 members of the Bangkok Bank staff who participate in this forum who are available to ThaiVisa members to resolve issues you may have. This assistance is available to our existing customers or to potential customers.

I am an exec with main focus in IT and a background in international banking. So I will be involved from time to time. But Daveroc, who has revealed his true identity on this forum, is a consultant who assists us with Expat Relations. So I would view him as your "Tier 1 Support" and me as more of a Tier 2 or 3 should things get particularly complicated.

Dave has a huge experience in retail banking and he has the contacts in the operational side to escalate things and contact local branch managers should that be necessary. Dave has already posted his email address as david.oca@bbl.co.th, so please contact him either via PM or via his direct email should you have any need for assistance.

I will not hand out my direct email as I have a very large staff and manage the development of many of the products you all use directly. So, again, please use Dave as your Tier 1.

I hope this in no way breaks the rules of the forum as Dave had already revealed his true identity (no, not Bruce Wayne). We are not trolling for business but rather extending a helping hand.
I will still get involved when needed to address specific issues and to be generally annoying but Dave has the bandwidth to help you as part of his core role.

Ian

I was asked last week via PM if there was a guide for services at BBL in English. We have this in hardcopy for free in the branches and this is a Website link to the PDF of the document. I hope this helps answer many of the questions about products and services and what you can and cannot do on various types of visa, including tourist visa
http://www.bangkokbank.com/Bangkok%20Bank%20Thai/Documents/Site%20Documents/Other/bankingGuide_june.pdf