PeteM3 started following United changes crew booking policy after passenger dragged off plane
PeteM3 replied to rooster59's topic in World NewsI have to agree with the original poster. If this is corporate "policy" it comes from executive management and approved by the board of directors. It starts at the top. Management cannot ignore corporate policy's, no room for discretion here. If it was a procedure or work instruction then local management can apply discretion and common sense when the situation arises.