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About cerox

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  1. Hello guys, I'd like to say that the issue has been resolved with Lazada. They are cancelling the order and refund my money. The telephone support is quiet good, but I'm disappointed with their e-mail supported. It's just very different. The seller has not answered so although it is the sellers and not Lazada's fault, I would appreciate a better e-mail support from them in the future, so with better communication like on the phone. Thanks for all the help and information here :)
  2. Hi ukrules, that's interesting, but could you please explain that further? They stated a price on their website so it's basically a contract. Whether they import the product or not, should not be my problem. Please correct me, if I misunderstand something about that in Thailand :)
  3. Hi shady86, the status was "in stock" when I ordered but now it is not available from the same seller anymore. So it seems Lazada communicates with the seller. I asked them to just cancel the order because the notebook seems to be available from other sellers but they did not respond and communicate with the seller from the order. I think it's a good lesson: only COD next time and for notebooks it seems to be better to buy them "offline" :)
  4. Hello guys, many thanks for all your replies and so quickly :) It is very helpful. You are all right about the COD, I learned my lesson now. Interesting is the post that the item is most probably not in stock here and has to be ordered abroad. Which is actually fine, I don't mind waiting a few weeks, but I would appreciate some estimations about their delivery (even if one month in the future) so I can plan better. I'll try to call them on Thursday if I don't get a better answer until then, they wrote me an e-mail a few hours ago telling me the same as last time. The reason I don't pay COD is convenience, COD requires me to be at home many days in a row because I do not know when they deliver and last time the delivery guy called very short notice before being at my condo. So paying in advance worked out well in the past and they can just deliver it to the reception. But thanks for all your feedback, I learned my lesson :) For now the best course of action seems waiting and "friendly asking / reminding" before an escalation about that Consumer Protection board. How long should I wait? 1 month from the order date?
  5. Hello guys, I hope somebody can help me with my legal questions in Thailand. On the 15th of April I ordered a notebook for about 45k THB from Lazada. They were supposed to send it out on the 17th/18th (Monday/Tuesday) and the estimated arrival time on their customer website was dated for Wednesday. On Thursday, after I saw the item is still in the "processing" queue and there is no hint on when they are going to send it, I tried to cancel it, which is not possible and I was told to contact the customer service. My e-mail to the customer service on Thursday was answered one day later with "we will escalate and give you feedback". Yesterday (Sunday) I wrote them again asking about a status, so after one working day (Monday) I find their responses very slow and I would be happy about some information . I also told them they should cancel the order if they do not have it in stock and transfer my money back. I have already paid by bank wire. My questions are: - Legally how long am I supposed to wait? After that how do I have to warn them ( letter etc.? how to send via post?) - Have I any chances to get my money back? - how should I proceed? It is really a frustrating experience, mostly because of their "no-communiation". I understand there might be a mistake in the system so the item might not be in stock even if they said so, but it should not be an issue to come back to me and refund the money. I want to point out that this is my first negative experience, I ordered a few times from them before and I always got my stuff in two days. Any help would be appreciated.
  6. Hi Eric, many thanks for that topic. It's really a great summary and I hope it helps more people crossing the road safely :) In my humble opinion I would not "shout at the Chinese tourists" as you said. We are a guest in this country and your shouting could be misunderstood and lead to more problems.
  7. Really nice story, I wish you all the best. When I go to the food courts in shopping malls cute guys are often smiling/winking at me/everybody. I just want to say that you shouldn't think too much of it. I asked about these guys before and more often than not they were not even gay, although they looked gay to me lol but the Thai's are not that easy to distinguish. They are just being friendly. Don't think too much of it or *Thai script edited out* as the Thai's would say.
  8. There is no article linked and it was just written by ThaiVisa. Seems to be an April joke. Haven't read all the pages but I can imagine all the speculation :)
  9. There is only one thing I want to say and maybe it makes you think. These people cleaning your condo's or houses - it makes a big difference for them if you pay 500 or 300 THB. So why not give them 500, it is still very little compared to other countries. Live and let live :)
  10. There is a great improvement of the situation since yesterday. The AQI values have become better for the whole region and the visbility, symptoms it's all fine at the moment. It seems to be a "good year" how some called it (my first one), so I'm very happy about that. I'm also grateful that this Forum has an ignore button for certain users and their posts, so I do not need to read sarcastic comments - it is great for those people if they are not affected, but in this case there is no need to participate in a topic that does not concern you.
  11. Hello Peter, may I ask you why you still ride a motorbike? I mean after 1-2 accidents... I see many people switching to a car, after an accident. I've been lucky so far on my bike and I'm very grateful for that too.
  12. In the last 2-3 weeks I have seen only two people (me including three) who wore a mask outside. I don't think 30.000 masks are necessary, it does not seem likely that people want to wear them.
  13. I also wear the N95 mask. It would be interesting to know how much of the 2.5 particles they really filter. Some websites state they filter 88% of the 2.5 particles, this guy in the video states it can't filter them at all which I dont' believe since the Chinese government recommends to use the mask in China for that too. In terms of local I have never seen anybody wearing a mask like this. Only the surgical masks which are worn for fashion here. But I think this is more because of lazyness, for the same reason helments etc. are not worn.
  14. I'm curious if anyone has recommendations what to do about the eyes. I only have symptoms with the eyes, so like today, when I go out, my eyes burn. I reckon there is not much one can do apart from limiting time outdoors or leaving? I didn't have that on Saturday/Sunday, so I think it is related to "fresh burning".
  15. @lolaS There is smog around the mountain, you can see it everywhere around Canal road. One hour ago my eyes were burning outside and I could smell smoke starting at around 07.30 this morning. It is just my personal impression.