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Resort hotel in Hua Hin alleged of cheating holiday-goers

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rooster59    2,229

Resort hotel in Hua Hin alleged of cheating holiday-goers

hotel.jpg

 

A group of about 10 holiday-goers yesterday lodged complaint with the Consumer Protection Police Division (CPPD) accusing a resort hotel in Hua Hin of fraud.

 

The group led by Thanat Waranont, 37, told Pol Maj-Gen Prasert Pattana, CPPD commander on Sept 8 that they bought the resort hotel packages at a tourism fair organised by the Tourism Authority of Thailand and a pet fair at Queen Sirikit National Convention Centre in May this year.

 

The package deal cost 999-10,000 baht, depending on the days of staying, and is valid for one year. But what attracted to buy the package deals was because it allowed pets in.

 

Full story: http://englishnews.thaipbs.or.th/resort-hotel-hua-hin-alleged-cheating-holiday-goers/

 

 
thaipbs_logo.jpg
-- © Copyright Thai PBS 2017-09-09

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nausea    1,043

The hotel won't be defrauding anyone, it's closed down (source article). I suppose the point is that you'd expect a TAT organised fair to host legitimate operators.

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neeray    303

There is an English saying, "shit happens"!! If the hotel is out of business, depending on how insolvency took place, 60% is a pretty good refund. 

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toofarnorth    538
2 hours ago, Wiggy said:

And yet the consumer protection police division can't/won't name the hotel due to absurd defamation laws and therefore are unable to protect consumers from further scams. Utterly ridiculous.

I lived in H/H several years ago , had I stayed at this resort ?  I thought I would look to see, nup , time wasted.

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hhinhh    68
5 hours ago, Gregster said:

If they paid with a credit card they will get a full refund

Probably not, it is not the credit cards business to check wheher you bought something sustainable. Only if you have a special insurance you can expect a refund.

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Gregster    109
Probably not, it is not the credit cards business to check wheher you bought something sustainable. Only if you have a special insurance you can expect a refund.

You're wrong.

FYI If a merchant does not provide advertised goods or services your bank can reverse the credit card transaction.

Google "chargeback".

Hope this helps.

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inThailand    987
15 minutes ago, Gregster said:


You're wrong.

FYI If a merchant does not provide advertised goods or services your bank can reverse the credit card transaction.

Google "chargeback".

Hope this helps.

Do you get the same protection from a credit card issued by a Thai bank?

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neeray    303
6 minutes ago, inThailand said:

Do you believe everything you read on Thaivisa?

 

Maybe we will hear from some one with actual experience? 

Whether or not a credit card offers that facility may be a moot point. If the resort has gone out of business, the merchant services (credit card facility) would have been cancelled. Thus, the credit card company may deny a refund. Also, I believe there is a time limit on chargebacks. And if there is no company to charge back to, the OP may be SOL. There are too many unknowns here. 

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inThailand    987

My home country cc would issue a full refund for product or services not provided, and not of my fault.

Using my home country cc here and getting a refund typically takes 4-6 weeks. Back home immediate or at most a day or two.

Why get a cc from the micky mouse banks here when you get a real one back home?

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jacko45k    4,594
37 minutes ago, inThailand said:

Do you get the same protection from a credit card issued by a Thai bank?

Well on the slips I sign they have especially printed 'NO REFUNDS' in English which makes me doubtful from the get go.

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Gregster    109
Well on the slips I sign they have especially printed 'NO REFUNDS' in English which makes me doubtful from the get go.

Chargeback is available in Thailand. It's part of Visa's standard operational policy.
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