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BANGKOK 13 December 2018 22:40
Dario

Lazada Thailand

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Posted (edited)

Lazada Thailand has been around for a couple of years now. I have become a customer right after they opened here and have since bought hundreds of items. In fact, the Kerry logistics driver comes here at least once a week and he knows us already like we are family. Unfortunately, often the process is painful for the customer. It happened to me several times, that I didn't get the product I ordered, but something different. It also happened, that when I ordered products sent from abroad, that the seller simply doesn't send the product, even though you are waiting 4-6 weeks, just nothing arrives. There are lots of other problems I encountered. Yesterday I ordered a hot water air pot for 990 Baht. I had 295 Baht in my e-wallet (new Lazada feature), I took those 295 Baht and was led to my Bangkok Bank online account to pay the balance of 695 Baht. I paid and then received an email from Lazada acknowledging my purchase. When I looked up the status of my purchase this morning, it read and still reads: "Thank you for shopping at Lazada! Please complete the payment within 48 hours. Otherwise, order will be cancelled automatically."

I sent an email message to a customer care person at 10:10 this morning, but at 11:15 still no answer. Today I don't feel very happy with Lazada, you can guess that. Any other members who are using Lazada and their e-wallet?

Another thing:many people buy on recommendations. I tried to write a review several times on a product, but whenever I wrote the review, the "Submit" button is greyed out: another Lazada bug!

 

cannot rate this product 1.png

Edited by Dario

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I’ve used Lazada but just pay with credit card. Also only buy local

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I have used the new Bangkok Bank payment systems several times - first time or two had issues with payment not appearing to have been made but in fact was and on query was told so (but takes few hours).  Recent payments seem to be handled much better as third party payment systems does not seem to be directly involved anymore.  Have not used anything but COD or the bank transfer system and never had wrong item - never buy overseas shipped items (much cheaper on Aliexpress in my experience) as that is direct payment/shipment from China provider.

 

Agree search still needs improvement - but at least much better than several years ago.  Important to check 'local' under location to avoid having to review overseas shipment items for me.  If you have a specific item/model number/name search works much better.

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We always use the COD option & have never had an issue.....

Lazada is good for many things but you have to watch the pricing - especially if using the english version.....

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Prefer Aliexpress,it may take longer for product

to arrive,but no problems so far,with many purchases,

always get the item shipped  China Air mail registered,

NEVER UPS,FEDEX etc.never been asked to pay taxes yet !

 

 The times I have bought anything off LAZADA its always 

been C.O.D.

regards worgeordie

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Always satisfied with Lazada ( pay on arrival ) and Kerry , bought already dozens and dozens items 

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3 minutes ago, Aforek said:

Always satisfied with Lazada ( pay on arrival ) and Kerry , bought already dozens and dozens items 

Unfortunately you have no control over the delivery firm and some are less capable than others - have had in their hands for up to a week for Bangkok delivery and 3-4 days now seems normal (from 1-2 previously).  

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I've been happy with Lazada so far after ordering dozens of items over the past year, always CC. Once a supplier sent a wrong thumbdrive which I returned right away to the nearest 7/11 and got my refund in a week.

 

But they do need to steal the search algorithm from Amazon.

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Posted (edited)
3 minutes ago, Bang Bang said:

I've been happy with Lazada so far after ordering dozens of items over the past year, always CC. Once a supplier sent a wrong thumbdrive which I returned right away to the nearest 7/11 and got my refund in a week.

 

But they do need to steal the search algorithm from Amazon.

and implement Amazon's online chat. Very cool feature! Has saved me Thai VAT I had to pay twice.

Edited by Dario

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1 hour ago, Aforek said:

Always satisfied with Lazada ( pay on arrival ) and Kerry , bought already dozens and dozens items 

Same here; no problems with items ordered, C OD, and Kerry has always delivered promptlty

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A lot of the searches I have made lately are apparently shipped from Angola!

 

Angola??? What's that all about?

 

Lazada-Angola.png.36bd8735cb8fcb2cc125083fe026e22c.png

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8 minutes ago, thedemon said:

Angola??? What's that all about?

I have wondered that as well.

 

Buy most my wife's clothes via Lazada as she is a 3XXL. Most everything comes from China in 10 days. Never a problem to date. Bought over a 150K in Electrical goods. Never a problem. 

 

I buy one item it seems a day... lol! 

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