Jump to content
zoza

pay once and then pay again?

Recommended Posts

A few weeks ago I had a problem with my laptop, I asked around and a couple of people said Tuc-com had many repair outfits

I was not totally sure but I went to the third floor where there was a shop that dealt with my laptop brand.

and later I got a phone call 3500 baht for repair.....I said ok just fix it.

when I went to pick it up a few days later, I asked for a detailed report on what was done to repair the laptop .

when I got it translated it said computer fixed? in Thai.

my first concern was when I opened my laptop was a loud clicking noise? when I looked further I had no sound?

I phoned the repair shop lady and asked why I had no sound? she told me it was because I had not given them any password? I pointed out that

she had phoned me to tell me the cost so why could she not phone for the password?    if it was needed?

yesterday I discovered that this company had a head office by foodland so I took my laptop there, the staff were very helpful but they could not

tell me what work was done? they asked me? and I told them my report said ''fixed computer'' when he opened it up he could not see any major

work that had been done, but maybe the loss of sound was my usb and audio board being damaged. I had already checked the price 29 US Dollars

but the company would not or could not order a new one ? I would have to buy one.

I was told they did not stock any parts and although they had caused the problem I had to pay for any replacement parts in fact when the repair man

put it back together (the usb/audio ribbon was not connected properly) I was taken to the supervisor to pay. a service charge.

ok it was only 300 baht ( I gave it to the Technician) is this legal in Thailand, that they break you pay twice type of deal.

this company is on facebook with rave reviews or is it due to the Draconian laws that protect the guilty from the truth.            

Share this post


Link to post
Share on other sites
Posted (edited)
19 minutes ago, starky said:

Well you agreed to pay the price over the phone and never asked what they were doing so caveat emptor applies. You then went to another branch who correctly charged you a service fee as I assume they don't work for free. It was up to you to ask exactly what was wrong in the first instance. Ironically all you told them is just fix it which is exactly what they told you they had done on the invoice.

when I asked them to fix it ( I was hoping to keep the post a bit shorter) I meant the flickering on the screen.

I did not ask them to miss-realign the connection ribbon from the Usb /audio board. causing the sound and

usb's to shut down.

the people who F**Ked up where in the same room  and all I asked was them to correct their errors

if you take your car to a garage to get a new tire, and they crash the car into a wall do you expect to pay them

for the repair of damage they have caused? after all they don't work for free!!!! 

P.S I did not take it to a different branch all the repairs are done at their head office

and I did not want to deal with the same people who basically wrote a load of nonsense when I asked what repair had been done.....I try to limit my dealings with

dodgy people who take the piss. the head office was better but just normal Thainess I think ?.  

Edited by zoza
p.s

Share this post


Link to post
Share on other sites

OP, why did you take the computer to another shop? That appears to be half the problem. It makes sense that they may not know much about the original repair, what the original fault was or how it was rectified.

Surely the original shop could give more details on the original repair and rectify (without cost) the ribbon cable fault, that they inadvertently caused.

They may be the same company but have separate owners, be a separate franchise etc, and only offer limited warranty on each others work.

  • Like 1

Share this post


Link to post
Share on other sites

 

 

1 hour ago, Peterw42 said:

OP, why did you take the computer to another shop? That appears to be half the problem. It makes sense that they may not know much about the original repair, what the original fault was or how it was rectified.

Surely the original shop could give more details on the original repair and rectify (without cost) the ribbon cable fault, that they inadvertently caused.

They may be the same company but have separate owners, be a separate franchise etc, and only offer limited warranty on each others work.

Does anybody read the posts or do they have only copy and paste answers? I think that is most of the problems on this forum.

the repairs are carried out at their shop in central road part of the same business, all they do at Tuc-com is sell computers

and collect computers that need repair, WHEN YOU ASK ABOUT REPAIRS TUC-COM KNOW NOTHING..they phone you later with a price after they have been looked at by their staff in central road.

I took the laptop direct to the repair shop as it was where it was damaged by who ever tried to repair it, I was asked what was done as guess what no one would admit any liability , bit of a shocker in Thailand.

they want immunity when they damage your computer (as if damaged while being repaired you pay for new parts)

its Thainess at its best....they want to be paid twice...once when fixing and later when mending the fix get it ?   

Share this post


Link to post
Share on other sites

It is what is known as a "double whammy" here..........but you were lucky....they fixed it at the second attempt, many folks on here have not been so lucky,never apply logic in LOS it doesn,t work unfortunately :whistling:

  • Like 1

Share this post


Link to post
Share on other sites

Of course you should not have paid the second time. The problem is that you did.

Share this post


Link to post
Share on other sites
55 minutes ago, starky said:

No use shouting your the one that said yesterday I discovered they had a head office by foodland, to which any reasonable person reading your OP would think was a different shop. If you buy a product at one big C then go to the head office its not the same big C is it? Whether it's the same company or not. Generally the problem on this forum is people just want to vent and when they don't get the answer they want to hear they start shouting at people.

 

To be fair, he did explain all in post #4.

  • Like 2

Share this post


Link to post
Share on other sites

If you are in BKK go see Nick at Pro Corner

 

3rd floor, Fortune Town

 

Used him many many times as has many other forum users I believe

 

Can't recommend him & his services enough!

  • Thanks 1

Share this post


Link to post
Share on other sites
27 minutes ago, StevieDee said:

If you are in BKK go see Nick at Pro Corner

 

3rd floor, Fortune Town

 

Used him many many times as has many other forum users I believe

 

Can't recommend him & his services enough!

does he have a cousin in Pattaya? from what I have seen he might be worth a look the next time, as most

I have seen are a joke, even at the repair center I had to tell the '' Technician'' to take the keyboard off

before proceeding as he was going to cause more damage. (I had watched a youtube video of the 13 steps

to replace the usb/audio board, before going to central road)and just as well .    

Share this post


Link to post
Share on other sites
Posted (edited)

What was the problem i couldn't see it in your post?

I did have a guy install the operating system when i didnt want that work done. Now i fix my own computers

Edited by gandalf12

Share this post


Link to post
Share on other sites

Actually the problem you had is pretty common worldwide, you might be fortunate that it happened in Thailand, otherwise the "re-repair" could have cost much more. I have had excellent service here, but have also run into some stinkers, just the way the cookie crumbles.

  • Like 1
  • Thanks 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

BANGKOK 24 June 2018 19:41
Sponsors
×