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BANGKOK 15 October 2018 20:28
jamieoutlook

international roaming

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I didn't think i needed IR before i left Thailand,but now realise i  need SMS for OTP for my bank.

How can i activate IR from overseas..i sent 2 emails to [email protected] yesterday but have had no response.

I was told i would get an automated reply and they would activate it, but nothing has come.

I called a help line number and when prompted to press 9 for English,it instead went to a Thai language.

Any advice appreciated.

 

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Posted (edited)

You can do this via USSD, IVR, the mobile app or web-based tool.

 

Activate International Service      Direct Number (USSD) *118*9#   IVR*1018  Press 9 Press 1

Deactivate International Service   Direct Number (USSD) *118*2*9#   IVR*1018  Press 9 Press 1

Check International Service status  Direct Number (USSD) *118*3*9#  IVR*1018  Press 9

 

Believe the IVR instructions route you to the English-language section

 

This assumes your phone has a local roaming partner's signal of course.

 

The email should result in action/reply, but maybe not until the normal workday in Thailand, i.e. Monday morning? Obviously give your number, name and at least a part of the number of the document (passport) you used to register the SIM. 

 

 

https://play.google.com/store/apps/details?id=th.co.crie.tron2.android&hl=en

 

https://my.dtac.co.th/esv/en/login?ref=dashboard

 

 

 

 

Edited by mtls2005

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22 hours ago, mtls2005 said:

You can do this via USSD, IVR, the mobile app or web-based tool.

 

Activate International Service      Direct Number (USSD) *118*9#   IVR*1018  Press 9 Press 1

Deactivate International Service   Direct Number (USSD) *118*2*9#   IVR*1018  Press 9 Press 1

Check International Service status  Direct Number (USSD) *118*3*9#  IVR*1018  Press 9

 

Believe the IVR instructions route you to the English-language section

 

This assumes your phone has a local roaming partner's signal of course.

 

The email should result in action/reply, but maybe not until the normal workday in Thailand, i.e. Monday morning? Obviously give your number, name and at least a part of the number of the document (passport) you used to register the SIM. 

 

 

https://play.google.com/store/apps/details?id=th.co.crie.tron2.android&hl=en

 

https://my.dtac.co.th/esv/en/login?ref=dashboard

 

 

 

 

Hi, Thanks for your reply..the email might be coming today, but it did say 24/7 and these types of things mostly do work outside of normal office hours.

 

Will look at the other leads you gave if no email comes.

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8 hours ago, jamieoutlook said:

Hi, Thanks for your reply..the email might be coming today, but it did say 24/7 and these types of things mostly do work outside of normal office hours.

 

Will look at the other leads you gave if no email comes.

It took a phone call,but all is now sorted...no reply to the emails.

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Download the Dtac calling app, no need for international roaming and calls and sms at local rate over wifi

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23 hours ago, 2008bangkok said:

Download the Dtac calling app, no need for international roaming and calls and sms at local rate over wifi

 

Yes, the DTAC Call app (VoWiFi plus a few more features like managing up to 5 numbers) has worked well for me when in a few Asian countries and in the U.S. Obviously you need a stable WiFi signal, a VoWiFi-capable phone, and to register for the service, and can't really move around during a call, but it has worked. For SMSes using DTAC Call, I can receive them, which seems to be the OPs primary app, but I cannot originate them, or reply to received SMSes. A minor issue, and perhaps a result of misconfiguring the app or my phone. Every phone is a bit different, and incoming calls will be routed to your on WiFi (internet connection), so you have to remember to toggle that back to a GSM connection if you want to receive calls. On my phone it's under WiFi Calling, Mobile Preferred -  on/off.

 

https://www.dtac.co.th/en/info/dtac-call.html

 

https://play.google.com/store/apps/details?id=th.co.dtac.wificalling

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