Jump to content

Recommended Posts

As far as I can remember, the rule has always been simple: you use a different bank's ATM to withdraw cash, they charge you a fee (commonly 10 Baht) PER WITHDRAWAL.

 

However, today after my girlfriend got back home she was confused - and rightly so. The ATM kept "informing" her that she has been charged a fee. Several times, before she has even withdrawn anything.

 

We checked the e-banking, and sure enough:

 

image.png.a71157ef29bc6a8476cea16a400d1193.png

 

The "transaction" basically went something like this:

 

- Card in, enter the PIN

- Check the balance

- PING "You've been charged 10 Baht"

- What the hell?

- Check the balance again

- PING "You've been charged 10 Baht"

- Huh?

- Withdraw the money

- PING "You've been charged 10 Baht"

- Hrrrrmmmmmm

- Check the balance (who knows why)

- PING "You've been charged 10 Baht"

 

At that point she was furious.

 

Phoned up SCB and they stated that this was "normal" and not new. Apparently the fee (when using a different bank's ATM) is "per transaction" - so this means anything and everything that they need to contact your bank for including a balance check.

 

According to her this hasn't happened before and I tend to agree with her. It's possible that the other ATMs (this one was TMB) just aren't nice enough to rub it in your face that you've just been charged for basically nothing, but I also don't recall ever seeing this.

 

Fan

 

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Perhaps your girlfriend could use online banking in the future to do things like checking her balance. For better or for worse the government is trying to move Thailand towards a cashless society. With the amount of bank closures that are going to happen in the new few years there will be a lot less ATMs to use anyway.

  • Like 2

Share this post


Link to post
Share on other sites

That's ridiculous, banks are just getting worse and worse charging you for anything in regards to your own money. I only use a European bank card here in Phuket and the charge is now 220 baht for every withdrawal! 

  • Like 1

Share this post


Link to post
Share on other sites

 

 

33 minutes ago, blackcab said:

Perhaps your girlfriend could use online banking in the future to do things like checking her balance. For better or for worse the government is trying to move Thailand towards a cashless society. With the amount of bank closures that are going to happen in the new few years there will be a lot less ATMs to use anyway.

Bank closures? Care to elaborate? Which banks?

 

 

Share this post


Link to post
Share on other sites
13 minutes ago, Na Fan said:

 

 

Bank closures? Care to elaborate? Which banks?

 

 

 

SCB has publicly stated they are going to close about 700 branches. The process has already started - for example the Sukhumvit 45 branch is closing shortly.

 

While other banks have not made similar statements, I can assure you that they are all looking to push business online and away from physical transactions.

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Thais are ridiculously slow when using an ATM, checking balance, card in out in out. Maybe the banks are fed up with the slow play and are charging. Or it could be an error

  • Like 2

Share this post


Link to post
Share on other sites
4 minutes ago, blackcab said:

 

SCB has publicly stated they are going to close about 700 branches. The process has already started - for example the Sukhumvit 45 branch is closing shortly.

 

 

Right - "branch" closures. That's fine (and probably a good thing - they need to modernize and stop forcing people to go to the branch in person for every little thing).

 

I interpreted your statement as meaning actual banks disappearing - not just branches 🙂

 

  • Like 1

Share this post


Link to post
Share on other sites
3 minutes ago, Na Fan said:

Right - "branch" closures. That's fine (and probably a good thing - they need to modernize and stop forcing people to go to the branch in person for every little thing).

 

I interpreted your statement as meaning actual banks disappearing - not just branches 🙂

 

 

Apologies for that. I meant physical branches and other physical assets such as ATMs will be be closed. The actual legal entity that holds a banking license will of course remain open. Nobody is going to close such a profitable business.

Share this post


Link to post
Share on other sites
13 minutes ago, Na Fan said:

they need to modernize and stop forcing people to go to the branch in person for every little

 

 

No No No.    "they need to modernize and stop forcing people to go to the branch in person for every little"

 

You'll still  need to go to the "nearest branch" but it'll just be further away     😩

  • Like 1
  • Thanks 1

Share this post


Link to post
Share on other sites

I use a BB ATM to withdraw cash from my CIMB account ... I don't get any charges BUT I have only used ATM's just a few Kms away from my CIMB Bank.

Share this post


Link to post
Share on other sites
Posted (edited)
2 hours ago, Na Fan said:

That's fine (and probably a good thing - they need to modernize and stop forcing people to go to the branch in person for every little thing). 

Bet you have not seen the times (>10 yr ago) when most people in upcountry didn't even get an ATM card? Much has changed.

SCB is sometimes a bit busy, but I never had to wait more than 10 min at my Bangkok Bank branch. And of course I only go there when necessary (opening/closing accounts, new card, withdraw/deposit > 50/100k).

The Bangkok branch was built/sized for those old times and now is oversized.

 

But still banks like KTB have special functions/burdens that let them be crowded like mad on certain times. Same for BAAC (unknown to most foreigners). Sometimes they build tents outside for the waiting/queue crowds (paying subsidies/earnings to farmers e.g.).

 

To the topic: I saw some hints that indeed such a "interbank" balance check costs a fee.

I never had the need so was not aware.

Don't forget: in many countries this would not even be possible.

 

Edited by KhunBENQ

Share this post


Link to post
Share on other sites
Posted (edited)
2 hours ago, scubascuba3 said:

Thais are ridiculously slow when using an ATM, checking balance, card in out in out. Maybe the banks are fed up with the slow play and are charging. Or it could be an error

Maybe you are not aware that the ATMs offer a multitude of functions not only cash withdrawal? (utility payments, transfers, misc other payments, applying for services)

Not playing, not error but entering long numbers, account numbers etc.

 

And that is indeed a "problem" as paying bills, doing transfers etc. can take quite long.

At this situation you would be happy they would do that at the counter.

Fortunately not many are aware about the four free withdrawals per month at other banks ATM :whistling:

 

The problem is added by the fact that most banks have separated ATM, CDM and book update machines. So if they have three machines only one is a versatile ATM where the queue builds.

Multifunction terminals are still rare.

Edited by KhunBENQ

Share this post


Link to post
Share on other sites
1 hour ago, JAS21 said:

I use a BB ATM to withdraw cash from my CIMB account ... I don't get any charges BUT I have only used ATM's just a few Kms away from my CIMB Bank.

Four times a month should be free anyway (except CIMB has special rules).

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

BANGKOK 22 August 2018 00:35
Sponsors
×