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bobo16000000

Atm Skimming

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my girlfriend was a vitim of atm skimming her bank accvount at bangkok bank was inlegaly withdraw of bath thai20000 we made a police report n reported to the bangkokbank it took them more then 1 and a half month to get back to us and in the letter they wrote to us said that its not their fauth its my girlfriend who gave her card to someone to do the withdraw what bull shit this is ok even we went to the bangkok bank branch the official there even told us she was a vitim or atm skimming now bangkok bank refuse to give my girlfriend her money back what bull shit is this is bangkok bank run by the mafia or what its the bank fauth on not protecting the customer money and now they push the blame on their customer DONT DEPOSIT YOUR HARD EARN MONEY IN BANGKOK BANK "ITS NOT SAFE "PERIOD!!!!!!!!!!

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I have been planing on opening an account with Bangkok Bank but now I need to think about it. First of all just so I can get a clear idea of what your talking about; The way you wrote your story it sounds like your girlfriend gave her ATM card and password to someone to make a with draw for her and they ended up taking an extra 20,000 baht out with out your girlfriends permission. Now because she willingly gave the card and pass code to someone the Bank is saying it is her fault that the person took out extra money. Is all this correct or have I missed something?

I'm not saying I agree in the Bangkok Bank's stand on this matter if that is what happened (some western banks would refund your loss in this case) I just want a clear understanding of what took place so I can better understand their policy on such matters.

Thank you for alerting us to this matter.

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I've been using them for several years now, and haven't had a problem. I'm also cautious about which ATM machines I use.

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Get the Be1st ATM card. It has a chip and, if I am not mistaken, that makes it really hard to skim. True?

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I've been with Bangkok Bank for almost three years now and have never had a problem with them. I have the Be1st Valued Member card, which they issued to me after my first year with them. At the local branch where I do my banking I'm always greeted with friendly smiles, everyone knows my name, and they have never hesitated to help me with any problem or question I might have.

And, if I'm reading your OP correctly, your g/f gave her card and pass code to someone else to use, and if that is the case, and that is the person who took the extra money, then in reality the bank is NOT responsible, and it's an issue between your g/f and the person she gave the card and pass code to.

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I've been using Bangkok Bank ATM's for years now and I have never had a minutes trouble!! I do however always look at the ATM to make sure there is no skimming device fitted.  Simply putting your hand over the keyboard when you enter your pin number makes skimming almost impossible.<br>

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My girlfriend just read an article on a popular thai website that many customers were reporting problems with their CDM (Cash Deposit Machine) transactions. The article listed numerous complaints from customers saying that they had made deposits however found out later that the recorded deposits were inconsistent with their CDM deposits. Many customers complained their accounts were short by thousands of baht. However, at the same time, none of the complaints listed included Bangkok Bank. I also have an account at Bangkok Bank and have yet to notice any problem. However, I would recommend that anyone using these machines double check their transactions with frequent updating of their bank books so that you have a hard copy of the transaction, just in case.

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I not saying things like this don't happen but I have several accounts with BB for almost 10 years and never had problem one.

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The practise of giving PIN numbers to friends and relatives seems very common in Thailand. Many a time I have stood in a queue at a Bangkok Bank ATM (business district) waiting for a girl looking like an office worker go through a fistfull of cards taking out a few hundred baht from each for her friends. I would think the temptation would be pretty great if one of her colleagues's boyfriends had just deposited 20,000 baht into one of the accounts.

I think the Bangkok Bank, and all other Thai banks are therefore very wary about claims for missing money. They put the onus on you to prove that you have been swindled.

PS 5 years with BB and never a problem.

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When you See a Thai withdrawing money for others it not quite the same as the West.Generally its the end of the Month, there's nothing in there apart from the months salary paid in that day. Dont forget it takes your picture anyway.

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So, did your girlfriend withdraw all the cash herself? Did she give the card to someone else? Did she give the PIN to someone else? Was there a cloning machine inside the ATM that copied her card and PIN? In all these scenarios the bank cannot be held responsible. I think it is very unfair to balme the bank.

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Its a bit hard to follow the OP's post but I think it is the BANK that is suggesting that she gave the card to someone to withdraw the money, something which I don't think the OP agree's with.

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Its a bit hard to follow the OP's post but I think it is the BANK that is suggesting that she gave the card to someone to withdraw the money, something which I don't think the OP agree's with.

OP loses me, I can't figure out, did the man who did the illegal withdraw have the ATM card and pin #? OP how do you suppose that happened? Does your GF keep the card and pin# together in her handbag and the man stole the bag? Confusing..........

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The way you wrote your story it sounds like your girlfriend gave her ATM card and password to someone to make a with draw for her and they ended up taking an extra 20,000 baht out with out your girlfriends permission. Now because she willingly gave the card and pass code to someone the Bank is saying it is her fault that the person took out extra money. Is all this correct or have I missed something?

I'm not saying I agree in the Bangkok Bank's stand on this matter if that is what happened (some western banks would refund your loss in this case)....

You seriously think that if I give my ATM card and PIN code to a 3rd party to withdraw money for me, and later I complain to the bank that they took out more than agreed I will get a refund from a bank? You've got be kidding me.

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Yes, the OP was a bit difficult to understand, but I also read it to mean that the bank is accusing his girlfriend of giving out her card to someone else, when in reality, she was the victim of ATM skimming. Right? I believe that ATM skimming is when a thief inserts a device into an ATM that reads (copies?) the account number....and sometimes the person peeks at the pin number.

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BANGKOK 27 July 2017 03:28
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