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Tywais

Immigration On-Line Queue System

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As there are a couple of topics on this subject I thought a consolidation of information would be useful for those who need to visit Immigration in Chiang Mai.

Please note that the online queueing system is only for those doing extensions of stay such as work, marriage, business, education and retirement. Do NOT use it for 90 day reporting, re-entry permits, tourist visa extensions or similar matters that can be processed fairly quickly.

Chiang Mai immigration website
Officer handling queries - somyongk [at] hotmail.com
Alternates - Chiangmai2011 [at] gmail.com or tm [at] hotmail.com (these have not been tested by me)
Phone: 053-201755-6 Fax: 053-277510

Accessing the online queue system. Connect to immigration via the above link and scroll down until you see the Queue Online image. Since the calendar is in Thai I added an English to Thai table.
Important: Disable your browser popup blocker before clicking on the image..

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After clicking on the image a new window will popup for the actual reservation information. This is to be used only for extensions to stay such as work, retirement, marriage, etc and not 90 day reporting, re-entry permits or similar items with short handling times. There are only 10 time slots per day so be sure to reserve with discretion. If you change your mind, please be sure to cancel the appointment to free the slot for others.

A Q&A from the comments section and answer from the immigration officer:

Quote: I have heard that a "queue number" for annual visa renewal, and 90 days renewal can be obtained via the 'internet' is this correct ?...
-------------------------------------------------------
Answer: Only visa renewal can get queue number


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If you did not get a popup window with your queue information than you can either contact the above e-mail or use the comment section at the bottom of the main page of the immigration site: Example here.

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What the queue card looks like when completed:

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Note: This topic is for important information to members. Off-topic or argumentative posts will be removed without notice.

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Previous topics:

Also, personal experiences on using the queue system are welcome.

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Thank you, thank you, thank you for making this a pinned topic.

I'm so glad CM Immigration has implemented this program and is obviously making changes from customer input. This forum is a very valuable source for letting expats know about this innovation and for getting user feeedback to Immigration.

As the OP on one of the threads referenced above, I think I can say this is definitely one area where I can say Thai Visa has "done some good".

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Thank you, thank you, thank you for making this a pinned topic.

And I would like thank you for bringing it to our attention as I had no idea it was implemented. Also thanks to McGriffith and sbk for given the topic a once over before I made it live. Just hope immigration keeps it and gives it a few tweaks to improve upon it over time.

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I was there yesterday and was told about it by the nice lady that just did my 3rd extention. Wish I knew about it prior to save all the time.

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I was at Immigration on Tuesday renewing my extention of stay. Booked an appointment at the Immigration web site for 10am about a month ago. Arrived at Immigration at 9.45am and was called almost immediatly and everything was completed at 10.15am and left after receiving my passport back with the new visa stamp at 10.30am. A great improvement and congratulations to Chiang Mai immigration for this new concept as it beats queueing and not knowing if you are going to get a ticket on the day. Immigration was packed on Tuesday with standing room only and spme people had been queueing there since 6.30am

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I was at Immigration on Tuesday renewing my extention of stay. Booked an appointment at the Immigration web site for 10am about a month ago. Arrived at Immigration at 9.45am and was called almost immediatly and everything was completed at 10.15am and left after receiving my passport back with the new visa stamp at 10.30am. A great improvement and congratulations to Chiang Mai immigration for this new concept as it beats queueing and not knowing if you are going to get a ticket on the day. Immigration was packed on Tuesday with standing room only and spme people had been queueing there since 6.30am

Techno... Great news and congratulations on a record time and experience! You obviously had your forms in good order, had the correct size photos, and had your copies made and signed. Preparation is the key. Some guy botched up the 90 day check process for a while this morning as he didn't have the right copies and then even started arguing with the officer. They know what they need and it is easy to be in the know with just a little web searching.

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3 pm appointment today for retirement visa, me + er indoors, called at 3.03 pm paperwork done by 3.20 pm, waited half hour for visa stamps in both passports. Then did re-entry for both of us and out at 4.20 pm.

Well done immigration-the system works perfectly, don't abuse it.

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3 pm appointment today for retirement visa, me + er indoors, called at 3.03 pm paperwork done by 3.20 pm, waited half hour for visa stamps in both passports. Then did re-entry for both of us and out at 4.20 pm.

Well done immigration-the system works perfectly, don't abuse it.

I'll second that. So the idiots who use it for a 90 day (you know who you are!) may just end up having the system be shut down so cut it out.

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I had a similar experience. One year extension plus multiple entry permit all done in just one and a quarter hours. Great! Thanks to the immigration department and special thanks to Nancy L for first posting about it.

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Thanks very much for the extremely valuable information. I'm always impressed by the kind and helpful people who post at Thai Visa. I just made an appointment and it worked flawlessly. My appointment is for the end of November, but three of the six slots were already taken. So my advice to anyone planning on using this system is to do so as early as possible, otherwise you'll miss the opportunity.

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I successfully used the system. I found 3 things I would like to add/suggest.

1. Works best for me in Internet Explorer (some one said that some time ago, but I do not see it here).

2. I found that changing the width of the page visible on my monitor(a large one) will either let all the images appear correctly or cause them to over lap each other. For some reason full monitor width web page did not show correctly. If you have a problem, just grab the side and slide it back and forth until the images all line up correctly.

3. To play it safe, I took a screen shot of each page as it appeared. So I was prepared, just in case, I could not print. It did print, but I now have a "back up" copy. In fact, I could make a step by step tutorial on what to look for and what to enter where.

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Question.

I have my 1 year under review, and am due to go pick up my visa (have it put in the passport) once done.

Do I make another appointment for this, or do you just hand in the passport and come back in the afternoon without queuing ??

My first extension up here and my last office was never this busy, they were rude and unpleasant, but you always saw someone within a few minutes. So am confused the best way to operate.

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Question.

I have my 1 year under review, and am due to go pick up my visa (have it put in the passport) once done.

Do I make another appointment for this, or do you just hand in the passport and come back in the afternoon without queuing ??

My first extension up here and my last office was never this busy, they were rude and unpleasant, but you always saw someone within a few minutes. So am confused the best way to operate.

No, go to the first window after entering the room and tell the officer what you are there for. I handed mine in and took a seat. 40 minutes later I had the passport back. After handing in, the kids at the information window will receive it back and call your name. Takes a while depending on how busy.

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Question.

I have my 1 year under review, and am due to go pick up my visa (have it put in the passport) once done.

Do I make another appointment for this, or do you just hand in the passport and come back in the afternoon without queuing ??

My first extension up here and my last office was never this busy, they were rude and unpleasant, but you always saw someone within a few minutes. So am confused the best way to operate.

No, go to the first window after entering the room and tell the officer what you are there for. I handed mine in and took a seat. 40 minutes later I had the passport back. After handing in, the kids at the information window will receive it back and call your name. Takes a while depending on how busy.

Thanks.

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BANGKOK 27 July 2017 13:52
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