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beano2274

Samsung Galaxy S4 does not connect to home wifi

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Wife just bought herself a Galaxy S4, but when trying to use the wifi at home it does not work, it works with Samsung S2 and S Plus, read on some blogs this is a problem, but has anyone here actually got it to work.

Router is a Zyxel P600HW, and it is only at home, at her work it is okay.

Please answer in easy english if you know how to do it, as I have to pass this information on to her as am in Germany until next weekend

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No problems here.

Maybe just check security protocol (WPA-PSK), pass-phrase, IP address conflicts.

Delete any APs, turn off WiFi router, re-start, turn off phone, re-start, add the AP.

I guess it could that your Zyxel unit is so ancient that it is causing problems?

Which blogs indicate this is an issue?

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what is AP?

Many blogs on the internet about it, also wife's friend also has the same problem.

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at the moment she is phoning Samsung in Thailand to see if it works.

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she told me she has done all the things above still does not work

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Could be router compatibility. You have a state if the art phone and an aged router. Could be worth upgrading mate.

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borrowing another router to check, she is playing with it now

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borrowing another router to check, she is playing with it now

Yes good idea this will prove it either way.

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Sounds like the DHCP server on your home modem/router is not set up correctly, wife had the same problem here too and setting the modem router up correctly made it work fine (that is why it works OK at her work) ..

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Sounds like the DHCP server on your home modem/router is not set up correctly, wife had the same problem here too and setting the modem router up correctly made it work fine (that is why it works OK at her work) ..

how did you do that?

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seems like it was the modem, worked with the new one she got a connection and the password was accepted, so shopping time again.

Any recommendations for a good wireless Modem/Router except DLINK

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I own a Samsung S4 and about 5 days ago I got a message about a firmware software upgrade which fixes a lot of bugs and makes the phone more stable.

If you can connect using wifi 1 time in a coffee shop, public wifi, or 3G, and check for an software update in the "About Phone" setting in the phone, I believe it could fix your problem because your S2 connects just fine at home.

A screen snapshot I took from my S4 before I ran the update. This will give you an idea of what the update looks like.

https://dl.dropboxusercontent.com/u/2308952/Samsung%20Software%20update.png

Good luck...

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I too have a problem with the same router and a new phone ( I started a thread in this section about this yesterday). I'm thinking it's the router.

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I too have a problem with the same router and a new phone ( I started a thread in this section about this yesterday). I'm thinking it's the router.

I wonder if someone set MAC security so only the "registered" (by MAC address) devices at your location will connect. If you can log into the router, it's worth a check.

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BANGKOK 25 July 2017 07:28
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