PhDEducation

Beware of Bangkok Bank

146 posts in this topic

Since 2014, to present day,  but not every month, my account has been hacked. I've taken so many precautions it's to the point of becoming  ridiculous. Closed all accounts and reopened at a different branch, cancelled all ATM cards and issued new ones on many occasions. Now, recently move to another branch and yes, hacked! This is becoming costly and very  inconvenient when doing my banking.  

Police reports, arguing slightly to try to make them understand the situation but somehow and some way, it becomes my fault! Today was just another glorious day at the bank, the manager insisted that according to their SYSTEM, I withdrew monies from the ATM at an really early morning time. Knowingly that my money was not safe I removed my Thai baht and left a balance of 126 baht. When I checked my bank book, 4000 was withdrawn and put me at an negative balance. My question was, how do I withdraw 4000 with a balance of 126? Reply: " the system was offline and it did not know your balance!"  I am not exaggerating this was my reply! Now they are suppose to check the CCTV but not all ATM's have these cameras. If they are somewhat telling the truth, go and use your ATM cards at 3:00 am and withdraw monies that you don't have! 

 

The police were actually very helpful and rather honest, saying that the bank will try to keep your money but they are  responsible for money being taken from your account. Now the question arises, why are you still doing business at that bank? Answer, I need a Thai bank located in the USA! 

 

Does anyone know of a way to receive monies from the US that does not include the Bangkok Bank? I'm becoming rather frustrated with the skimming of my ATM Card, Foreign Currency Deposit Account, and  a regular account all,of which is being hacked! 

 

Thank you

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Why Bangkok Bank? Why not another bank?

 

There are numerous money transfer methods. Just google and read through all the different online methods/mobile apps to see which one is best for you.

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Same thing happened to me!! Someone withdrew 20k at ATM in thonburi 6am got police report bank wouldn't refund money! Bkk bank defo something dodgy then. There must be something I can do to get money back right??


Sent from my iPhone using Thaivisa Connect

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5 hours ago, PoorSucker said:

Hacked multiple times, take your computer to a professional clean.

You probably have some spyware.

The OP didn't say he does online banking. The OP suggests that his only interaction is via ATM using his card.

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Switch to Kasikorn. I've been with them for years and I have no complaints. Btw I also have accounts with Lloyds, Santander, HSBC and AFR, but Kasikorn continue to impress me.

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22 minutes ago, elektrified said:

On the news about a week ago, there was a guy in Bangkok who was trying to deposit 100K THB into a deposit machine (he didn't know the maximum was 50K), late at night. Of course the machine jammed and locked up and he had no receipt. He slept on the ground at the foot of the ATM with one eye open until the bank opened in the morning! I forget what bank it was. :laugh:

I didn't hear about that. I didn't even know there is a maximum deposit allowed. The 50k for me was a rare occurrence, usually 25k is my typical.

 

I did flip out a little when the machine locked up on me. It did display an error message and honestly I can't recall what it said but I still have a photo somewhere as I took one with my phone just in case the bank didn't believe me. BTW, for my incident it occurred during the day but it happened to be a holiday and the bank branch I was at was closed. 

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2 minutes ago, dingdongrb said:

I didn't hear about that. I didn't even know there is a maximum deposit allowed. The 50k for me was a rare occurrence, usually 25k is my typical.

 

I did flip out a little when the machine locked up on me. It did display an error message and honestly I can't recall what it said but I still have a photo somewhere as I took one with my phone just in case the bank didn't believe me. BTW, for my incident it occurred during the day but it happened to be a holiday and the bank branch I was at was closed. 

So what did you do and what happened?

 

ATM's have an alert mechanism which sends messages to a call centre when they are low on cash or broken, it's possible the repair folks could have come out to fix it although in Thailand that would be a rare event.

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2 minutes ago, chiang mai said:

So what did you do and what happened?

 

 

As my first post stated:

"On both occasions I just called the bank and it was squared away."

 

I had a Thai friend, since I don't speak fluent Thai, call the bank for me and explain my situation. The bank informed my friend that they indeed saw the deposit in the machine and explained why it locked up on me. (Machine was full.)

 

The bank said that the 50k would be seen in my account after 6 pm the next day. I saw it there the very next day when I checked sometime after 6 pm.....

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Any ATM account can be hacked, Bangkok Bank is no better or worse than others.  I've used them for 12+ years (although I don't use online banking) and I've never had a problem.  My UK credit card was hacked though!

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Kasikorn text me after every transaction so it is very easy to keep on top of. Customer Service on phone banking speak perfect English and are very helpful. More so than most international banks.

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If you have closed and reopened - different branches - new cards - and you are still being hacked, the problem does not lie with the banks. It is in your end - your laptop, fone, friends, GF ... Long list. Surprised you let it go on for so long without investigating. Or this whole thread is ...

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EMS.ALERT. AVAILABLE?

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ID: 25   Posted (edited)

OP must be mildly retarded to have this saga still continuing on after more than a year at minimumand alleged multiple occurrences per Op to 2014.  At what point does one realise that the problem may not be the Bangkok Bank, but rather the person in the mirror.  PhDEducation in what?   Do they do PhD's in "Stupid" now.

 

Apologies to all actually mildly retarded people.

Edited by mamborobert

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BANGKOK 26 April 2017 03:27
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