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Siam Piwat lays out strategies for keeping shopping centres 

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6 minutes ago, Moonmoon said:

IT competency and infrastructure are still in its early phase in Thailand - is not in its early phase. In fact the boom had already happen a few years back. 1st hand experience, I actually was there when it happen and I profited alot from it but now there are too many and business strategy has to change. Thailand are in fact very up there with the times and advanced as well. Online payments applications, online bank transfers are all readily available on most phones and platforms. 

 

The rest I agree with you. 

Totally agree with you. Just that my feeling is that the use of online commerce is much concentrated to the more urban areas and to the educated. However in the overall scheme of things where education and connectivity are poor, most Thais would not be able to participate. 

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7 hours ago, wakeupplease said:

On-line shopping will end the malls within 10 years, you cannot stop Ecommerce, if you think you can, look at the worlds biggest on-line shopping nation where the high streets are dying fast. Mind you here they could start banning the shopping websites, like they do with some others

The only hope for shopping malls is to integrate food shops throughout the mall with a huge variety of foods

Then you give someone a reason to go to a mall Dont just put stall and restaurants on one floor 

 

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42 minutes ago, Moonmoon said:

IT competency and infrastructure are still in its early phase in Thailand - is not in its early phase. In fact the boom had already happen a few years back. 1st hand experience, I actually was there when it happen and I profited alot from it but now there are too many and business strategy has to change. Thailand are in fact very up there with the times and advanced as well. Online payments applications, online bank transfers are all readily available on most phones and platforms. 

 

The rest I agree with you. 

For my shopping needs I find on-line shopping here still poor and in its infancy.  Large stores such as Index, Home Pro, Power Buy, Chic Republic, Numchai, SB Furniture, Koncept, Lazada, etc., mostly have poor search engines, in my opinion and sometimes confusing or poorly designed webpages.   Sometimes when I search for something I get little or nothing found or way too much of the wrong thing.  Often the on-line selection is a fraction of what I know is available at the store.  Sometimes I will start out in English on the webpage and the next page will revert to Thai.  Often the descriptions, product information, etc. is only in Thai.  Sometimes the products can't be ordered on-line.  Sometimes there is not a 'live' interactive  up-to-date product listing but, instead, one that you need to download--sometimes from the previous year.  Ikea Thailand is about the only website I've found that works fairly well.  On-line payments that I have tried for internet, phone, etc. are still rather clunky--payment information not saved so every month you have to enter it all again, for example, and sometimes the final payment screen reverts to Thai. 

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Posted (edited)
41 minutes ago, newnative said:

For my shopping needs I find on-line shopping here still poor and in its infancy.  Large stores such as Index, Home Pro, Power Buy, Chic Republic, Numchai, SB Furniture, Koncept, Lazada, etc., mostly have poor search engines, in my opinion and sometimes confusing or poorly designed webpages.   Sometimes when I search for something I get little or nothing found or way too much of the wrong thing.  Often the on-line selection is a fraction of what I know is available at the store.  Sometimes I will start out in English on the webpage and the next page will revert to Thai.  Often the descriptions, product information, etc. is only in Thai.  Sometimes the products can't be ordered on-line.  Sometimes there is not a 'live' interactive  up-to-date product listing but, instead, one that you need to download--sometimes from the previous year.  Ikea Thailand is about the only website I've found that works fairly well.  On-line payments that I have tried for internet, phone, etc. are still rather clunky--payment information not saved so every month you have to enter it all again, for example, and sometimes the final payment screen reverts to Thai. 

These r just but a few. No doubt they are so called big players in the market. I can say the language barrier is there because Thai is the first language and I had never had a problem with Lazada on english language. Lazada is easy to surf and buy imo.

You do not need to set up a website to sell something nowadays. Facebook, Instagram and LINE are what Thais are using as a platform nowadays. 

Never had a problem with internet phone utilities bill payments online. Online payments and receipts are all kept in my email and phone storage. Useful when if I might need to take a loan from bank for something, all my transactions are all well kept and can be easily accessed providing information to getting approval.

In fact, I find it all easy to use and convenient as compared to before I had to pay at 7-11. Never had a problem with english language too.

The language barrier might be there because the main bulk of customers are mainly Thais. If you are a Thai customer you will be able to find any products you want on facebook. everyone and anyone is selling products online for side cash.

The market is already over booming to a point that many of my customers and Thai friends are very turn off by online ads and online marketing on social media now by big retailers and small retailers and friends or strangers selling and promoting their products on facebook, instagram and LINE.

Everyone wants a piece of the pie creating the situation it is in now. 

But internet e-commerce is still important because product information and location can be easily access at the tip of a finger bringing customers physically down to the shop or store itself, and that is where I who has 2 retail stores and online shop on facebook and LINE benefit.

Even at my retail shops, I allow my customers and my resellers to do bank transfer to me on the spot if they do not have enough cash. Never had a problem with that. all done in 1min.

 

The problem i have with E-commerce in Thailand is that becos everyone is doing it. Everyone is under cutting each other for prices. Lazada is the biggest under cutter of them all.

Some sellers just want to sell fast and can accept a 20THB profit. The big distributors and the product owners are selling at both wholesale and retail price themselves online putting their own resellers out of business.

No one is controlling the market thus creating a big mess. Furthermore there are online scams and frauds everyday due to the explosion of E-Commerce in Thailand.

Thus while my online sales has suffered as a result of price wars, the online scams and frauds

and over use of online marketing has brought customers physically back my retail shop.

You do truly have to be in this line and business from 7-8 years back to now to understand it.

Also Mega Banga is expanding and doing a good job of providing a good experience for shoppers imo. Just hope that Thailand knows how to control and regulate the shopping mall industry and dont over build on the sector. 

 

Edited by Moonmoon
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6 minutes ago, Moonmoon said:

These r just but a few. No doubt they are so called big players in the market. I can say the language barrier is there because Thai is the first language and I had never had a problem with Lazada on english language. Lazada is easy to surf and buy imo.

You do not need to set up a website to sell something nowadays. Facebook, Instagram and LINE are what Thais are using as a platform nowadays. 

Never had a problem with internet phone utilities bill payments online. Online payments and receipts are all kept in my email and phone storage. Useful when if I might need to take a loan from bank for something, all my transactions are all well kept and can be easily accessed providing information to getting approval.

In fact, I find it all easy to use and convenient as compared to before I had to pay at 7-11. Never had a problem with english language too.

The language barrier might be there because the main bulk of customers are mainly Thais. If you are a Thai customer you will be able to find any products you want on facebook. everyone and anyone is selling products online for side cash.

The market is already over booming to a point that many of my customers and Thai friends are very turn off by online ads and online marketing on social media now by big retailers and small retailers and friends or strangers selling and promoting their products on facebook, instagram and LINE.

Everyone wants a piece of the pie creating the situation it is in now. 

But internet e-commerce is still important because product information and location can be easily access at the tip of a finger bringing customers physically down to the shop or store itself, and that is where I who has 2 retail stores and online shop on facebook and LINE benefit.

Even at my retail shops, I allow my customers and my resellers to do bank transfer to me on the spot if they do not have enough cash. Never had a problem with that. all done in 1min.

 

I am curious as to whether it is easy for you to tell who has transferred money into your--I assume--Thai bank account.  Do you get detailed information from your bank regarding the transfers?  I ask because recently my Thai partner had a ridiculously hard time trying to determine who had transferred money into his banking account.  With his job he often has clients transfer payments directly to his bank account. Usually he is expecting the transfers but this one he wasn't.   On his bank book there was just the amount and I think a code for the type of transfer.  Calls to the bank finally resulted, after several days, in the information as to which bank had sent the money, but not who had sent it.  That took another 3 or 4 days.  It seemed like an awfully long and involved process to get the information. 

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4 hours ago, Eric Loh said:

I am not entirely convinced that e-commerce will end brick and mortar retail businesses. Seem a reverse trend in US in giant e-commerce business to get into a brick and mortar extension. Amazon open its physical store in Seattle and there are about 20 big e-commerce businesses that have physical extension. Physical extension is still needed for forging better customer and better product experiences. I think more so in Asia with the culture of community and personal relationship. Asians are more confident and feel safer to have the opportunity to see, touch and bargain. Feel brick and mortal businesses still have a better survival chance especially in Asia and will co-exist with e-commerce quick nicely. 

 

I agree with you Eric - now there's a first!

 

Seriously I think you are right. I do shop on-line sometimes but going to a good mall with the family is more of an experience. Can browse, shop, eat, drink and often see some entertainment. Some things I wouldn't buy on line because I want to see and examine befre I choose.

 

It's like suggesting "take aways" that can be easily ordered on line or by phone will replace restaurants and bars. Will never happen because people want a social experience which eating and drinking out provide, and so does going shopping.

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Just now, newnative said:

I am curious as to whether it is easy for you to tell who has transferred money into your--I assume--Thai bank account.  Do you get detailed information from your bank regarding the transfers?  I ask because recently my Thai partner had a ridiculously hard time trying to determine who had transferred money into his banking account.  With his job he often has clients transfer payments directly to his bank account. Usually he is expecting the transfers but this one he wasn't.   On his bank book there was just the amount and I think a code for the type of transfer.  Calls to the bank finally resulted, after several days, in the information as to which bank had sent the money, but not who had sent it.  That took another 3 or 4 days.  It seemed like an awfully long and involved process to get the information. 

i am surprised why u do not have the information who transferred money into your account. 

Usually when there is a money in or out, there will be an sms in my phone detailing the withdrawal or deposit, time and balance.

Then there is the transaction history in the email as well with information of the both accounts numbers but no names.

For eg. When I make a sale online. All my customer needs is to deposit or transfer money into my account. Then he/she should have an online receipt of the transaction which he/she is required to send to me. I will just look at my account through ibanking to verify the amount and time n date and the account number. 

all that is verified. I send out the product tomorrow either by Kerry express or Thaipost.

All bill payments and transactions are all well kept in my email. Just hope the extra layers of security for my email are good enough.

 

Yea i can understand your situation, uncoordinated amount from unknown person into your partners account. The transactions still need to be coordinated and verify which I think is ok and needed even if it takes a little more time.

Depending on the personnels in the Thai Banks, I have received good and bad services now and then. Totally understand what you are on about.

The only suggestion I can make for you is set up ibanking and get the bank to send you all transactions information into your partners email as well. While there are no names attached to the accounts. Based on the account number, if the customer is a regular, I think you would be able to verify then who send you the money.

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9 hours ago, webfact said:

In Thailand, despite the growing trend of e-commerce, it is still considered to be in the trial stage. 

Really read the following figures. ecommerce will huff and puff and blow your house down. It seems in Thailand when they hear the sound of lightening they congregate under a tree.  

Barely a quarter into 2017, year-to-date store closings have already topped the historical high of 2008, a Credit Suisse report said Thursday. About 2,880 stores have closed year to date, compared with 1,153 at the same time last year.

Since 60 percent of store closures are typically announced in the first five months of the year, Credit Suisse estimates there could be more than 8,640 store closings this year.

article-2601695-1CFF9CAB00000578-698_964x638.jpg

malls1n-5-web.jpg

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1 hour ago, Moonmoon said:

i am surprised why u do not have the information who transferred money into your account. 

Usually when there is a money in or out, there will be an sms in my phone detailing the withdrawal or deposit, time and balance.

Then there is the transaction history in the email as well with information of the both accounts numbers but no names.

For eg. When I make a sale online. All my customer needs is to deposit or transfer money into my account. Then he/she should have an online receipt of the transaction which he/she is required to send to me. I will just look at my account through ibanking to verify the amount and time n date and the account number. 

all that is verified. I send out the product tomorrow either by Kerry express or Thaipost.

All bill payments and transactions are all well kept in my email. Just hope the extra layers of security for my email are good enough.

 

Yea i can understand your situation, uncoordinated amount from unknown person into your partners account. The transactions still need to be coordinated and verify which I think is ok and needed even if it takes a little more time.

Depending on the personnels in the Thai Banks, I have received good and bad services now and then. Totally understand what you are on about.

The only suggestion I can make for you is set up ibanking and get the bank to send you all transactions information into your partners email as well. While there are no names attached to the accounts. Based on the account number, if the customer is a regular, I think you would be able to verify then who send you the money.

Thanks for the information.

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Just now, newnative said:

Thanks for the information.

:) welcome.

 

while some tech n apps might not be as updated and well designed for consumer use and that side of e-commerce is still in infancy stages like you have pointed out 

from my POV it has not stopped the boom of e-commerce in Thailand that Thais has over market, over advertise, oversell in all platforms online available to them.

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Posted (edited)
8 minutes ago, Moonmoon said:

while some tech n apps might not be as updated and well designed for consumer use and that side of e-commerce is still in infancy stages like you have pointed out 

from my POV it has not stopped the boom of e-commerce in Thailand that Thais has over market, over advertise, oversell in all platforms online available to them.

 

Tough to compete in a market with virtually no barrier to entry, and competitors whose alternative is often making 300 baht (or less) a day, or they just want to supplement that 300 baht with a few more baht from selling a small volume online- often at a very low margin.

Edited by impulse

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Many reasons for e commerce to be a long way off in thailand

Logistics- Transportation system lacking, address system a nightmare, computer servers/systems way outdated

Consumer protection laws - non existent, banks no responsibility for fraud

Internet - about as secure as a chicken coop with no walls

Counterfeit items rampant

I could go on but too much against online shopping for me to use it here.

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3 hours ago, Baerboxer said:

 

I agree with you Eric - now there's a first!

 

Seriously I think you are right. I do shop on-line sometimes but going to a good mall with the family is more of an experience. Can browse, shop, eat, drink and often see some entertainment. Some things I wouldn't buy on line because I want to see and examine befre I choose.

 

It's like suggesting "take aways" that can be easily ordered on line or by phone will replace restaurants and bars. Will never happen because people want a social experience which eating and drinking out provide, and so does going shopping.

We can agree that human beings are social animal and we have to interact and malls are perfect for such activities with family or friends. We can't be shutting ourselves and communicating with a machine all the time. :smile:

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Btw, what does she mean by 'making it a more exciting experience'? GoGo girls shrieking into microphones? 

 

To put it crudely, if I got a complimentary 'happy ending' from a pretty sales gal, after spending at least 2,000 baht each day, then I would shop daily at Siam....

 

I'm easily persuaded :)

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BANGKOK 18 December 2017 12:10
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